Support Specialist

Há 2 dias

Londrina, Brasil Veracross Tempo inteiro

Overview

Employer Industry: SaaS-based School Information Systems

Why consider this job opportunity
  • Salary up to $74,000 per year, with potential for bonuses
  • Three weeks of vacation and 14 paid holidays annually, including the week off between Christmas and New Year’s Eve
  • Comprehensive top-tier benefits including Medical, Dental, and Vision coverage
  • Opportunity to work in a supportive and inclusive culture that values diversity and belonging
  • Potential for career advancement and growth within a rapidly expanding company
  • Flexible work environment with options for remote work
What to Expect (Job Responsibilities)
  • Provide first-level customer support for end-users and school administrators using VC Pay Tuition Management and Accounting products
  • Interact with users through various channels, including a ticketing system and Zoom meetings, demonstrating expertise and professionalism
  • Manage and prioritize multiple cases across different support channels simultaneously
  • Analyze and resolve technical issues, guiding customers to knowledgebase solutions as needed
  • Communicate with internal teams to escalate unresolved issues and assist in identifying system bugs and enhancements
What is Required (Qualifications)
  • 1-2 years of customer support experience, preferably in a school business office or software industry
  • Prior knowledge of accounting, online payment processing, or the banking industry
  • Excellent verbal and written communication skills in English
  • Ability to multi-task and work under various constraints while maintaining a positive attitude
  • Demonstrated problem-solving skills and a passion for learning new software
How to Stand Out (Preferred Qualifications)
  • One year of direct end-user support experience
  • Experience teaching and communicating information about technologically sophisticated software to non-technical users
  • Friendly demeanor with a desire to contribute to a positive community culture

#SaaS #EducationTechnology #CustomerSupport #CareerOpportunity #InclusiveWorkplace #RemoteWork

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

#J-18808-Ljbffr

  • IT Support Specialist

    Há 2 dias

    Londrina, Brasil Somewhere Tempo inteiro

    Join to apply for the IT Support Specialist role at Somewhere. This is a full-time remote role for a growing US-based company. The IT Support Specialist will be the first point of contact for our clients and team members, helping them resolve technical issues and ensuring smooth operations of IT systems. You will handle troubleshooting, system maintenance,...

  • Service Desk Support Specialist

    Há 2 horas

    Londrina, Brasil Bebeesupport Tempo inteiro

    We are looking for skilled professionals who want to transform their careers as a Service Desk Support Specialist.This role is perfect for individuals who enjoy problem-solving and working in a collaborative environment.">Main Responsibilities:Ticket Management: Receive, prioritize, and manage service desk tickets using ServiceNow.Troubleshooting and Issue...

  • Technical Support Specialist

    2 semanas atrás

    Londrina, Brasil GPTZero Tempo inteiro

    Overview Technical Support Specialist at GPTZero GPTZero is on a mission to restore trust and transparency on the internet. As the leading AI detection platform, we empower educators, students, journalists, marketers, and writers to navigate the evolving landscape of AI-generated content. With millions of users and institutions relying on us, we’re...

  • IT Admin Specialist

    2 semanas atrás

    Londrina, Brasil Project Growth Tempo inteiro

    Join to apply for the IT Admin Specialist role at Project Growth 1 week ago Be among the first 25 applicants Join to apply for the IT Admin Specialist role at Project Growth Get AI-powered advice on this job and more exclusive features. About UsWe’re an international remote-first staffing company scaling fast—and behind our growth is a strong IT...

  • IT Support Specialist

    3 semanas atrás

    Londrina, Paraná, Brasil beBeeProblemSolving Tempo inteiro

    Job Description As a key member of our IT services team, you will play a vital role in delivering exceptional support to our clients. Your primary responsibility will be to provide timely and effective assistance via phone, email, or chat. You will be responsible for analyzing and resolving technical issues using various troubleshooting techniques. This will...

  • Legal Specialist

    2 semanas atrás

    Londrina, Brasil buscojobs Brasil Tempo inteiro

    Overview We are seeking a Subject Matter Expert (SME) with deep expertise in Legal Specialist to contribute to the design, review, and validation of high-quality academic and training content. Job Title : Legal Specialist Location : Brazil Language : Portuguese Required Education : Law or Legal related stream Education Qualification : Masters or PhD (No...

  • Online Chatting Specialist For Content Creators

    2 semanas atrás

    Londrina, Brasil Orca Communications Tempo inteiro

    Online Chatting Specialist for Content CreatorsJoin to apply for the Online Chatting Specialist for Content Creators role at Orca CommunicationsOnline Chatting Specialist for Content Creators1 day ago Be among the first 25 applicantsJoin to apply for the Online Chatting Specialist for Content Creators role at Orca CommunicationsGet AI-powered advice on this...

  • Electrical Bim Specialist

    2 semanas atrás

    Londrina, Brasil Eracore Tempo inteiro

    OverviewGet AI-powered advice on this job and more exclusive features.Now Hiring: Electrical BIM Specialist (Brazil)Note: Interested candidates are invited to submit their resume in English.CompanyAt Eracore, we bring innovation and precision to the forefront of electrical construction through advanced BIM modeling.From coordination and prefabrication to...

  • IT Service Desk Specialist

    2 semanas atrás

    Londrina, PR, Brasil beBeeServiceDesk Tempo inteiro

    IT Service Desk Specialist Are you passionate about providing exceptional customer service and resolving technical issues? We are seeking a skilled IT Service Desk Specialist to join our team. Key Responsibilities: Ticket Management: Receive, prioritize, and manage service desk tickets using industry-leading tools. Troubleshooting and Issue Resolution:...

  • Medical Specialist

    1 semana atrás

    Londrina, Brasil Innodata Inc. Tempo inteiro

    Overview Join to apply for the Medical Specialist role at Innodata Inc. Job Title: Generative AI Associate Analyst (LLM Training – Medical Domain). Location: Remote. Employment Type: Flexible Contract Role (Part-time, up to 25 hours weekly). We are seeking highly qualified professionals with (Master's or PhD) in Medical Microbiology to support the...