Support Specialist

3 semanas atrás

Londrina, Brasil Veracross Tempo inteiro

Overview

Employer Industry: SaaS-based School Information Systems

Why consider this job opportunity
  • Salary up to $74,000 per year, with potential for bonuses
  • Three weeks of vacation and 14 paid holidays annually, including the week off between Christmas and New Year’s Eve
  • Comprehensive top-tier benefits including Medical, Dental, and Vision coverage
  • Opportunity to work in a supportive and inclusive culture that values diversity and belonging
  • Potential for career advancement and growth within a rapidly expanding company
  • Flexible work environment with options for remote work
What to Expect (Job Responsibilities)
  • Provide first-level customer support for end-users and school administrators using VC Pay Tuition Management and Accounting products
  • Interact with users through various channels, including a ticketing system and Zoom meetings, demonstrating expertise and professionalism
  • Manage and prioritize multiple cases across different support channels simultaneously
  • Analyze and resolve technical issues, guiding customers to knowledgebase solutions as needed
  • Communicate with internal teams to escalate unresolved issues and assist in identifying system bugs and enhancements
What is Required (Qualifications)
  • 1-2 years of customer support experience, preferably in a school business office or software industry
  • Prior knowledge of accounting, online payment processing, or the banking industry
  • Excellent verbal and written communication skills in English
  • Ability to multi-task and work under various constraints while maintaining a positive attitude
  • Demonstrated problem-solving skills and a passion for learning new software
How to Stand Out (Preferred Qualifications)
  • One year of direct end-user support experience
  • Experience teaching and communicating information about technologically sophisticated software to non-technical users
  • Friendly demeanor with a desire to contribute to a positive community culture

#SaaS #EducationTechnology #CustomerSupport #CareerOpportunity #InclusiveWorkplace #RemoteWork

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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