Application Support Analyst

3 semanas atrás

Curitiba, Paraná, Brasil Petra Group Tempo inteiro
**Informações da vaga**:
Indústria
**Óleo e gás**
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Categoria
**oil & gas**
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Cidade
**Curitiba**
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Estado/Província
**Parana**
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**Brasil**
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CEP/Código postal
** **
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**Descrição da vaga**:
- What you will do- Monitoring Incidents/Work Orders queue and provide user problem resolution in a global environment
- Identifying/proposing fixes and automation opportunities
- Work with experienced team members to troubleshoot, debug and upgrade existing software, identifying ideas to improve system performance and impact availability.
- Providing proactive communication regarding system outages, issues, or workarounds
- Participating in developing/updating functional specifications for programming changes
- Collaborate with other teams to develop solutions or complete changes/fixes
- Developing/updating documentation (System and user)
- Integrate software components and third-party programs. Independently install, customize, and integrate commercial software packages.
About you- Proven experience as IT Support Analyst
- Familiarity with Agile methodology
- Ability to learn new technologies
- Good verbal and written communication in English
- Ability to work remotely form customers and some team members
- Analytical and problem solving (troubleshooting) skills

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