PORTUGUESE SUPPORT

3 semanas atrás

São Paulo, Brasil TP Tempo inteiro

PORTUGUESE SUPPORT - REMOTE About the Company We are looking for a proactive and customer-focused Customer Support Specialist to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately. About the Role Provide first-line support to business clients via email, chat, or phone. Responsibilities Manage and resolve B2B inquiries related to orders, accounts, and system usage Collaborate with internal teams to ensure timely and accurate responses Document all customer interactions and feedback within the system Handle escalations professionally and ensure service-level targets are met Support process improvements and contribute to continuous service enhancement Participate in digital transformation initiatives and adoption of new tools Qualifications Minimum 1–2 years of experience in customer service, helpdesk, or shared service support (B2B experience preferred) Proficient in English and Portuguese (both written and verbal) Strong communication and problem‑solving skills Comfortable working in a fast‑paced, multicultural environment Willing to work on a 9 months contract basis Required Skills Proficiency in English and Portuguese Problem‑solving abilities #J-18808-Ljbffr

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