Customer Support

Há 6 dias


São Paulo, Brasil Hunteando Tempo inteiro

Customer Support Agent – Portuguese (PT-BR)Localização: Barueri ou cidades próximas (Presencial ou Híbrido)Nível: Júnior / PlenoVagas abertas: 4Sobre a vagaEstamos buscando Customer Support Agents (PT-BR) para integrar nosso time de suporte em crescimento. Procuramos perfis focados em execução, que gostem de resolver problemas, seguir processos e trabalhar orientados a SLA e qualidade de atendimento.Você será responsável pelo atendimento aos clientes via chat e e-mail, resolução de tickets padrão e escalonamento de casos mais complexos quando necessário.ResponsabilidadesAtendimento ao cliente via chat e e-mailResolução de tickets de suporte padrãoCumprimento dos processos internos e SLAs definidosEscalonamento de casos complexos para o time de CSRegistro correto e detalhado das interações com clientesRequisitosExperiência prévia em Customer Support, Call Center ou e-commercePortuguês nativo (Brasil)Inglês básico para leituraPerfil executador, organizado e orientado a SLADiferenciaisExperiência em iGaming, fintech ou meios de pagamentoConhecimento em ferramentas como Zendesk, Intercom ou FreshdeskO que oferecemosOportunidade de fazer parte de uma operação em rápido crescimentoProcessos claros e bem definidosModelo de trabalho presencial ou híbrido em BarueriAmbiente colaborativo e estruturadoInteressou?Candidate-se peloe nosso time entrará em contato.


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