Customer Support Representative

3 semanas atrás

Sao Paulo, Brasil Airwallex Tempo inteiro
If you’re excited to do the most ambitious work of your career and change the way money moves around the world - join us
**Role**:
We’re looking for a dedicated, empathetic team member to join us as a Customer Support Representative to serve our US customer base. We’re looking for proactive, high-energy individuals who have a passion for delivering a seamless customer experience, and who enjoy working in a fast paced environment. Individuals who prove themselves will have ample room for professional growth as we continue to scale rapidly
**Please note: We are hiring an agent based out of Brazil to support customers during our US business hours. The shift for this role will be 9am to 6pm Pacific, Monday through Friday.**
**You will**:- Troubleshoot and resolve complex customer inquiries with effective problem-solving skills, all while providing complete and accurate information- Coordinate with cross-functional teams as needed for incident communication and resolution-
- Maintain high-performance metrics including customer satisfaction, response time, resolution rate, efficiency, and quality
**Who you are**:
**You love communicating with customers -** you must be passionate about working directly with customers, listening to what they need, and explaining the benefits of Airwallex.**You’re focused on a great customer experience - **you’re empathetic, transparent, and always try to resolve issues as quickly as you can and in the best possible manner.-
**You’re a multi-tasker **- you’re able to prioritize your time and tasks effectively, have the ability to pick up new processes and systems quickly, and have a keen eye for detail.**You’re a great team player **- you’ll be working with people across diverse global offices and will need to work collaboratively with them to solve problems.**You’re a problem solver -** you love to find solutions, are a critical thinker, and have a demonstrated history of working with and understanding complex systems.
**What you bring**:
- 1+ years of customer service or technical support experience- Excellent verbal and written communication skills in English required- Adaptability and resilience for handling complex interactions and frequent change- Fintech experience is a plus- Spanish-speaking is a plus
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Location
- BZ - Sao Paulo
Type
- Full time
Department
- Operations
Customer Support

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