RPG Gaming Customer Support Representative

4 semanas atrás

Região Geográfica Intermediária de São Paulo, Brasil CustomerUmbrella Tempo inteiro
RPG Gaming Customer Support Representative (Email with English)

We are seeking a FULL-TIME REMOTE JOB as an Email - RPG Gaming Customer Support Representative.

At Customer Umbrella, we help people through caring interactions. Join us as a Customer Service Representative and work remotely from home

Requirements:

  • Passion for playing games
  • Previous experience in customer support
  • Proficient in professional English (speaking and writing)
  • Personal computer or laptop with a stable internet connection
  • Understanding and enjoyment of computer systems
  • Good computer skills, fast and accurate keyboard typing
  • Uninterrupted electricity or UPS backup
  • Knowledge of RPG games, mobile gaming, PC gaming, console gaming, and e-sports
  • Enjoy working with people
  • Basic math and logic skills

Benefits of working with us:

  • Collaborate with a young, international team
  • Competitive salary with promotion opportunities
  • Internal bonuses
  • 20 paid vacation days
  • 7 weeks of paid training (Monday-Friday, GMT+3 hours)
  • Shift schedule: 24/7 coverage, 5 days/week, 2 days off, 8.5-hour shifts
  • Shifts include 18:30-03:00 (evening) and 01:00-09:30 (night) GMT+3

Job Description:

  • Assist players with issues and guide them to solutions
  • Troubleshoot and provide technical support
  • Communicate and collaborate with teams in English

Fully remote position.

Additional Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job functions: Design, Art/Creative, IT
  • Industries: Outsourcing and Offshoring Consulting

This job posting is active and not expired.

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