Customer Success Specialist
4 semanas atrás
Joom Pulse is a data platform that provides analytics and recommendations for marketplace sellers. Its features allow you to review the most profitable products, know the estimated profit of buying directly from the supplier, discover the categories with the greatest growth potential, and explore profitable ways to expand your business. Joom Pulse helps make e-commerce data easy to understand and efficient for all sellers.
Joom Pulse is one of the key businesses of Joom, an international group of e-commerce companies that was founded in 2016 in Latvia. Joom also includes the following businesses: Joom Marketplace, a platform for shopping from all over the world; Onfy, a pharmaceutical marketplace in Germany, and JoomPro, a platform for cross-border wholesale trade. Joom’s offices are located in Latvia, China, Hong Kong, the USA, Germany, Brazil, and Portugal. Joom Group has its HQ in Lisbon, Portugal.
We are looking for a proactive, customer-focused Customer Success Specialist to foster strong client relationships, enhance user satisfaction, and support seamless product adoption and retention.
Responsibilities
Develop and maintain strong client relationships, ensuring alignment with customer needs
Provide fast & full answers to clients’ questions and support for their problems
Keep customers informed on new features and best practices to enhance usage
Monitor customer engagement and satisfaction to identify upsell and renewal opportunities
Lead renewal processes and identify growth opportunities within customer accounts
Ensure high retention rate by providing excellent customer success service & support
Requirements
1+ years of experience in customer success management
Fluency in Portuguese
Advanced communication skills with ability to handle difficult client conversations, build client trust and understand client perspectives
Ability to collect, structure, and filter clients’ feedback, and transfer this to the stakeholders as marketing manager, product manager, and other internal teams
Hands-on experience with customer retention and nurturing relationships with small and medium businesses
Strong analytical skills and data-driven approach
Practical use experience of AI tools and quick software learning ability
Experience working based on KPIs (SLA, CSAT, Retention, Churn, Refunds) and results-oriented execution
Preferred
Good English proficiency and
Experience working in a similar Brazilian e-commerce and/or analytical tools’ company
We offer
Compensation package: base salary and bonuses
PJ employment with a possibility to move to CLT employment later
100% paid sick leave
Collaboration with colleagues across Portugal, Brazil, Latvia and China, with opportunities for promotions
Before applying for the above position, please review our Candidate Privacy Notice here: https://legal.joom.com/recruitment/JoomPro_Brazil_Job_Applicant_Privacy_Notice.pdf*. By responding to the vacancy, you acknowledge that you have read our Privacy notice.*
-
Head Of Customer Success Engineering
Há 3 dias
João Pessoa, Brasil Optibus Tempo inteiroAbout Optibus: Optibus is a unified software platform revolutionizing public transportation planning, scheduling, and operations in over 7,000 cities worldwide. Using AI, ML, and optimization algorithms, it empowers agencies to design more efficient, equitable, and sustainable transit networks, enhancing passenger access, reducing emissions, and improving...
-
Customer Success Sênior
2 semanas atrás
Joao Pessoa, Brasil Portus Digital Tempo inteiroEstamos em busca de um **Customer Success**, para fazer parte do time da **Guga Gadelha**, experiente Vendedor de Carros e mentor de Donos de Lojas de Veículos que está revolucionando o mercado automotivo com o Método G30 de Marketing Automotivo. Suas estratégias inovadoras de vendas por meio de plataformas como Instagram, Facebook e WhatsApp têm...
-
Analista de Customer Success Júnior
1 semana atrás
João Pessoa, PB, Brasil Smartspace by Digivox Tempo inteiroAqui na **Smartspace** o cliente é nossa prioridade, por isso antecipamos suas necessidades e oferecemos soluções que superem suas expectativas. Mantemos uma comunicação aberta e honesta com os usuários, fornecendo informações claras sobre produtos, serviços e prazos, garantindo que estejam informados e satisfeitos ao longo de sua jornada. Para...
-
Content Marketing Specialist
2 semanas atrás
João Pessoa, Brasil Sofia Health Tempo inteiroMarketing Content Specialist – Sofia HealthRemote | Full-TimeAbout Sofia HealthSofia Health is the fastest-growing marketplace connecting consumers with health and wellness providers.We empower wellness entrepreneurs by providing the tools and visibility they need to grow their business.We are looking for a creative and strategicMarketing Content...
-
Adms Specialist
3 semanas atrás
João Pessoa, Brasil Tata Consultancy Services Tempo inteiroJoin one of the biggest IT Services companies in the world! Here you can transform your career! Why join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our...
-
Assistente de Customer Success
2 semanas atrás
João Pessoa, Brasil CIA G3 Tempo inteiroManter uma comunicação constante para entender as necessidades e expectativas dos clientes. - Gerenciar renovações de contratos e trabalhar para evitar cancelamentos (churn). - Identificar oportunidades de upsell/cross-sell e promover soluções adicionais. - Resolver problemas e atuar na gestão de crises, oferecendo suporte ágil e eficaz. - Coletar...
-
Assistente de Customer Success
Há 5 horas
João Pessoa, Brasil CIA G3 Tempo inteiroManter uma comunicação constante para entender as necessidades e expectativas dos clientes. - Gerenciar renovações de contratos e trabalhar para evitar cancelamentos (churn). - Identificar oportunidades de upsell/cross-sell e promover soluções adicionais. - Resolver problemas e atuar na gestão de crises, oferecendo suporte ágil e eficaz. - Coletar...
-
Domain Consultant
Há 5 dias
João Pessoa, Brasil Palo Alto Networks Tempo inteiroOur Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...
-
Solutions Engineer
3 semanas atrás
João Pessoa, Brasil Cubbo Tempo inteiroAs a Solutions Engineer at Cubbo, you'll bridge the gap between our customers' systems and Cubbo's fulfillment technology. You'll work directly with enterprise clients and our internal teams (engineering, product, and operations) to: Design and implement integrations between customer ecommerce platforms and Cubbo's systems (APIs, ERPs, OMS, WMS). Build...
-
Junior Account Manager
Há 2 dias
João Pessoa, Brasil Solera Tempo inteiroWho We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience.In addition, we provide products and services to protect life's other most important assets: our homes and digital identities.Today, Solera processes over 300 million digital transactions...
