Customer Support Agent

2 semanas atrás

São Paulo, Brasil SoftConstruct Tempo inteiro

VBET is an award-winning sports betting and gaming operator with 20 years of experience in the industry powered in-house by BetConstruct. We have shifted from a start-up to an extensive international company holding over 10 licenses and operating in over 120 countries. VBET’s mission is to give our customers the best betting and gaming experience in a safe and secure environment.

Job Summary:

We are looking for a committed and proactive professional to join our customer support team. The main goal is to deliver efficient, professional service aligned with company standards through live chat, email, and phone channels.

About the Company:

VBET is an award-winning sports betting and gaming operator with 20 years of experience in the industry powered in-house by BetConstruct. We have shifted from a start-up to an extensive international company holding over 10 licenses and operating in over 120 countries. VBET’s mission is to give our customers the best betting and gaming experience in a safe and secure environment.


Job Summary:

We are looking for a committed and proactive professional to join our customer support team. The main goal is to deliver efficient, professional service aligned with company standards through live chat, email, and phone channels.


Key Responsibilities:

  • Handle and resolve customer inquiries efficiently, maintaining high standards of productivity and service quality.

  • Assist users with technical issues, account access, financial transactions (deposits and withdrawals), game-related questions, and other related topics.

  • Ensure fast response times and clear communication across all support channels.

  • Use tools such as CRM systems and internal knowledge bases to accurately log interactions and provide proper guidance to customers.

  • Follow operational and quality procedures, ensuring that tone, clarity, and issue resolution are aligned with brand expectations and regulatory standards.

  • Operate in compliance with responsible gaming protocols and industry regulations.

  • Act as the first point of contact for users, delivering empathetic, fast, and professional support.

  • Identify recurring patterns in customer requests and system issues, reporting them to the appropriate internal teams.

  • Actively contribute to achieving team KPIs by maintaining a strong focus on service quality and efficiency.

Qualifications:

  • 1 to 3 years of experience in customer support or related roles.

  • Intermediate knowledge of the Microsoft Office suite (Word, Excel, Outlook).

Mandatory Requirements:

  • Intermediate to advanced English.

  • Availability for on-site work in São Paulo – SP.

Workdays:
  • Employees follow a 5x2 schedule with alternating days off.

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