Customer Support Agent

4 semanas atrás

São Paulo, São Paulo, Brasil E-Tickets Retail KFT Tempo inteiro
During these exciting growth times we are expanding into the Brazil online travel market to help millions of travellers to save money on flights. We are a value-driven online booking service with no hidden fees or charges.
Job Summary:
The Customer Support Agent will interact with the company's customers by addressing aftersales inquiries and resolving complaints, generally providing the highest level of customer support on our products or services. No cold calls or sales.
Fully remote position.
Work schedule: 2\2, 9-19 Brazilian time (GMT-3)
**Responsibilities**:
- Assist with placement of orders, refunds, or exchanges of flight tickets
- Ensure that appropriate actions are taken to resolve customers problems and concerns
- Selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Provide accurate, valid, and complete information by using the right methods/tools
- Maintain financial data
- Perform other related duties as assigned
Customer Support Agent requirements:
- Proven customer support experience
- Strong communication skills, patience and attention to details
- Familiar with CRM systems (preferably Zendesk) and practices, G Suite (Gmail, Meet, Calendar, Drive etc)
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to learn and memorise large amounts of new information
- Ability to multitask, prioritise and manage time effectively
- High school diploma or equivalent; college degree preferred
- ** Native Portuguese and fluent English (C1)**
- Experience in OTA would be an advantage

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