Customer Success Agent
Há 11 horas
OverviewCustomer Success Agent (SaaS) at UENI.
We are seeking a proactive and customer-focused Customer Success Agent to join our team.
In this role, you will handle complex customer inquiries, drive engagement, manage payment follow-ups, and assist with retention efforts.
You will take ownership of improving customer satisfaction and help reduce churn by ensuring customers derive maximum value from our service.ResponsibilitiesCustomer Engagement: Proactively engage with customers to ensure they are successful with our service, offering guidance and best practices.Dunning Management: Handle payment follow-ups.Retention Efforts: Manage at-risk customers, understand their concerns, and implement strategies to retain them.Feedback Loop: Document recurring issues and collaborate with Product, Sales, and Support teams to improve the customer experience.Upsell: Recognize and convert upsell opportunities.RequirementsExperience in Customer Support, Customer Success, or a similar client-facing role.Fluent in English (at least a C1 level).
Strong problem-solving skills with the ability to troubleshoot and resolve complex customer issues.Experience with dunning (payment collections), retention strategies, or subscription-based businesses is a plus.Excellent communication (written & verbal) and interpersonal skills.Ability to work independently while collaborating with cross-functional teams.Familiarity with CRM tools (e.g., Zoho, Planhat) and support ticketing systems.Patient, empathetic, and proactive in helping customers succeed.Seniority levelEntry levelEmployment typeFull-timeJob functionOtherIndustriesTechnology, Information and Internet
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Customer Success Agent
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São Paulo, São Paulo, Brasil UENI Tempo inteiroOverview Customer Success Agent (SaaS) at UENI. We are seeking a proactive and customer-focused Customer Success Agent to join our team. In this role, you will handle complex customer inquiries, drive engagement, manage
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