
Customer Support Agent
4 semanas atrás
**Key Responsibilities**
- Identify and assess customers' needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
- Direct unresolved requests and issues to internal departments and follow up to ensure resolution
- Update our internal databases with information and record inquiries, comments and complaints
- Enhance customer experience by gathering customer feedback and share with our Product teams
**Requirements**:
- Fluency in Portuguese
- Fluency in English (verbal and written) is a nice-have
- Experience as a Customer Support Agent or similar CS role is appreciated
- Familiarity with our industry is a plus
- Customer-oriented approach with excellent communication and problem-solving skills
- Ability to multitask, prioritize, and manage time effectively
- Computer literacy
- Flexibility to work on shift rotation 24/7
**Benefits**
Our employees are our most important asset, and that's reflected in the way we treat our people
We are proud to offer a variety of benefits to support our team, including:
- A friendly and modern working environment
- Career opportunities within a fast-paced environment
- Competitive remuneration package
- Outstanding health care medical plan
**If you do not meet the search criteria, refrain from applying; there is no flexibility in face-to-face work and English level.
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