Customer Support Agent

Há 12 horas

São Paulo, São Paulo, Brasil beBeeProfessional Tempo inteiro R$4.000 - R$12.000
Job Title

Customer Support Agent - Remote/Hybrid Opportunity in Brazil

A unique chance to join a leading security company as a Customer Support Agent, working from home or a hybrid setup. This role requires full professional fluency in both Portuguese and English. You will be part of a highly professional and innovative security team, supporting members throughout their Bond member experience.

Key Responsibilities:

  • Provide best-in-class care and support via video, phone, email, and chat to our members with inquiries about our product and services, billing, general use, etc.
  • Monitor and analyze inquiries and member support requests to quickly choose the best solutions and solve problems thoughtfully.
  • Provide a valuable and meaningful experience for our members by being attentive to their needs.
  • Exercise good judgment to ensure the utmost quality and ultimately high satisfaction by our customers and clients.
  • Document, process, record, and report information in verbal, written, and electronic form, either in real-time or post-incident.

Required Skills and Qualifications:

  • Fluency in both Portuguese and English (written and spoken).
  • 1-2 years of experience in customer support, security, or a similar client-facing role.
  • Comfortable with Microsoft Office, G-Suite, and other web-based platforms.
  • Strong communication skills, calm under pressure, and attention to detail.
  • High energy, professionalism, and focus on processes.
  • Ability to identify and respond to auditory cues at varying volumes.
  • Ability to remain seated for extended periods and focus on screen-based work.
  • Ability to read and respond to visual computer data, including different colors and refresh rates.
  • Success in background checks and reference processes.
  • Valid and clean driver's license.
  • Understanding and compliance with all applicable data privacy laws and internal policies.

Benefits:

  • Competitive Base Pay, starting at R$4,000.
  • Quarterly bonus for full-time team members.
  • Stock Options.

Work Remotely:

  • High-speed, wired internet (minimum download speed of 150 Mbps for individual use, or 300 Mbps if shared).
  • Quiet, well-lit, professional workspace with a neutral or virtual background.
  • Desk space for a monitor and laptop.
  • Bond will provide IT equipment after onboarding.
  • Monthly internet stipend may be available for eligible employees.

Employer Values:

Bond is an employer that values diversity and inclusion. We do not discriminate against candidates based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, marital status, disability, health condition, or any other characteristic protected by Brazilian law.

We are committed to a fair and ethical selection process, in compliance with the Consolidation of Labor Laws (CLT) and the Federal Constitution.

Bond respects the General Data Protection Law (LGPD) and ensures that personal information provided during the selection process will be treated confidentially and used exclusively for recruitment and selection purposes.

Bond maintains a drug-free workplace and may perform pre-employment substance abuse testing and background checks, where permitted by law.

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