
Customer Support Agent
4 semanas atrás
Join Blaze, the fastest growing casino in LATAM
Blaze.com, founded in 2019, is revolutionizing the iGaming landscape by seamlessly integrating social connections into the gaming experience. Driven by a team of dedicated entrepreneurs, the platform boasts over 2,000 games and a thriving community of more than 2 million registered players.
We are looking for a talented Customer Support Agent to join our dynamic team and help us continue our growth.
Responsibilities:
- Be responsible for answering incoming requests from our customers through live chat and email
- Identify and assess customers' needs to achieve satisfaction
- Engage in conversation and delight customers
- Ability to answer a high volume of requests daily
- Knowing our products inside and out so that you can provide accurate information
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, requests, or concerns are handled appropriately
- Contribute to team effort by accomplishing related results as needed
- Working with a team of CSRs and other departments to find appropriate solutions
- Fluent in English, knowledge in other languages is a plus.
- Native in Portuguese
- Proficient in typing and computer navigation skills: at least a typing speed of 25 WPM
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and problem-solving skills
- Ability to find the positive in any situation
- Attentiveness and patience
- Ability to multitask, prioritize, and manage time effectively
- Interpersonal and customer service skills
- Willingness to achieve goals and self-improvement
- Willing to work on a shifting schedule which varies for 24 hours / 7 days a week operations coverage, up to 44-48 hours per week
Other details:
- 100% Remote work
- Paid time off
- Seniority level Entry level
- Employment type Full-time
- Job function Customer Service
- Industries IT Services and IT Consulting
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