SRE and Incident Manager
Há 1 mês
SRE and Incident Manager - Brazil / Chile (Latin America)
Pluxee is the leading global employee benefits and engagement partner that opens up a world of opportunities to help people enjoy more of what really matters.
We believe that living life to the full means making the most of every moment and sharing experiences with the people we care about. To make these experiences meaningful, fulfilling, and personalized, we combine our 45+ years of experience with the agility and energy of a new digital brand.
The SRE and Incident Manager - LATAM will be responsible for overseeing the entire SRE (Site Reliability Engineering) and incident management process, ensuring that infrastructure and application under his / her scope are design, developed and implemented with reliability and resiliency, increasing efficiency through automation, which at the end improving customer satisfaction and retention. He/she should also proactively drive a culture of continuous improvement
During the operational phase of the system under his / her scope, he is responsible for the timely resolution of incidents and minimizing the impact on our systems and services offered to clients, consumers and merchants in several Latin American countries.
He / She will be a part of a distributed international Run & Operations team that collaborates with other cross-functional teams to drive continuous improvement of our incident response capabilities at all levels (local, regional and global).
Our systems and services are built on a cloud-native, distributed architecture and integrated to country systems. The current functional scope is composed of an identity management system, a store locator, several web portals, a couple of mobile applications, as well as several payment capabilities.
Technical expertise : solid experience with Azure services, like App Services, Functions, Application Gateways, APIM, and understanding of common server-side frameworks, like React.js, Node.js, PHP Synfony, ".Net" as well as at least one observability platform, preferably Datadog.
Process-centric approach : strive to understand and optimize the end-to-end flow of work, rather than solely focusing on individual tasks or functional silos.
Assertive communication : clearly express his / her thoughts, needs, and boundaries in a direct, and respectful manner while considering the need to engage multiple parties (internal and external) towards a common goal.
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