Sr Customer Success Operations Analyst

2 semanas atrás

São Paulo, São Paulo, Brasil Docusign Tempo inteiro

Join to apply for the Sr. Customer Success Operations Analyst role at Docusign .

1 week ago Be among the first 25 applicants.

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

Partner with the Global Customer Success (CS) leadership team to improve strategic processes and analyses, support sales strategy, and execute initiatives with ad hoc reporting. Drive operational rigor including quota setting, fiscal year launches, and KPI development. This is an individual contributor role reporting to the Manager, Customer Success Operations.

Responsibilities
  1. Understand the sales, customer success, and renewals business in the Americas.
  2. Manage portfolio assignment, QBRs, onboarding, territory carving, and KPI reporting.
  3. Implement projects to enhance go-to-market operations, such as quota improvements and territory optimization.
  4. Identify business improvement opportunities via analytics and insights.
  5. Lead cross-functional discussions to align on renewals management.
  6. Seek opportunities to improve business velocity and efficiency globally.
  7. Collaborate with regional counterparts for best practices.
  8. Support planning processes and ad hoc requests.
  9. Manage dependencies and risks in projects with attention to detail.
  10. Partner with leadership to ensure team alignment and continuity.
Job Designation

Hybrid: In-office and remote work, minimum 2 days/week in-office, subject to change based on business needs.

What you bring Basic
  • BA/BS degree or equivalent experience.
  • Fluent in English, working with North American teams.
  • 5+ years in strategic operational analysis roles.
Preferred
  • Experience with reports, metrics, dashboards, renewals, and customer success metrics.
  • Strong analytical skills, curiosity, and confidence.
  • Experience with SaaS, high-growth environments, and senior sales collaboration.
  • Excellent communication skills.
  • Ability to work independently in a fast-paced setting.
  • Structured thinking for ambiguous problems and proactive data-driven insights.
  • Experience in capacity planning and technical initiatives.
Life at Docusign

We foster trust, equality, and opportunity, aiming to make the world more agreeable. Your work contributes to making a positive impact, earning pride and recognition.

Accommodation

We provide reasonable accommodations for individuals with disabilities or religious needs. Contact for assistance during application. For technical issues, contact

Additional Information
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industry: Software Development
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