Product Support Associate
2 semanas atrás
**What you'll do**
The ALM (Application Lifecycle Management) product family is focused in managing the customer IT area.
In this role you will:
- Learn about the ALM products and provide provide professional, courteous and prompt technical support (via multiple channels) for the Application Lifecycle Management product family.
- Collaborate with fellow support colleagues both locally and globally and other internal organizations to provide superior customer service.
- Document technical solutions via the SAP Knowledge Management Strategy and other support automation tools.
- Effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention.
- Maintain poise and professionalism in all customer interactions.
- Adapting to business needs is a requirement, shift work / weekend work may or may not apply.
- Engage with and help drive customer support initiatives and internal projects.
- Put in practice and expand various aspects of your studies in the IT graduation to understand and help fix issues in the customer's systems and landscape.
**What you bring**
Experience in the IT Area and/or support area is a plus.
Strong communication skills both written and spoken in English, Portuguese,
**Meet your team**
We're a team of over 20 people that value teamwork and cooperation.
LI-Hybrid
**We build breakthroughs together**
**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
-
Support Associate, Product Support
3 semanas atrás
Porto Alegre, Rio Grande do Sul, Brasil SAP Tempo inteiro**What we offer****PURPOSE AND OBJECTIVES**Do you enjoy delivering a great customer experience and interacting with customers and colleagues all over the world? Do you have a knack for digging into problems and constantly expanding your knowledge? If you answered yes, this role may be a great fit for you The SAP Product Support - Concur Support Associate...
-
Support Associate, Product Support
Há 5 dias
Porto Alegre, Brasil SAP Tempo inteiro**We help the world run better** **PURPOSE AND OBJECTIVES** Do you enjoy delivering a great customer experience and interacting with customers and colleagues all over the world? Do you have a knack for digging into problems and constantly expanding your knowledge? If you answered yes, this role may be a great fit for you! The SAP Product Support - Concur...
-
Support Associate, Product Support
3 semanas atrás
Porto Alegre, Rio Grande do Sul, Brasil SAP Tempo inteiro**What we offer****PURPOSE AND OBJECTIVES**Do you enjoy delivering a great customer experience and interacting with customers and colleagues all over the world? Do you have a knack for digging into problems and constantly expanding your knowledge? If you answered yes, this role may be a great fit for you The SAP Product Support - Concur Support Associate...
-
Product Support Associate
Há 7 dias
Porto Alegre, Brasil SAP Tempo inteiro**We help the world run better**COMPANY DESCRIPTIONSAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies...
-
Support Associate, Product Support
2 semanas atrás
Porto Alegre, Brasil Sap Tempo inteiro**We help the world run better****PURPOSE AND OBJECTIVES****EXPECTATIONS, COMPETENCIES AND TASKS**- Provide support to customers via live calls and through a CRM tool regarding product functionality or technical issues; troubleshoot systems to offer solutions within established timelines;- Provide excellent analytical, written and verbal communication...
-
Support Associate, Product Support
Há 7 dias
Porto Alegre, Brasil SAP Tempo inteiro**We help the world run better****PURPOSE AND OBJECTIVES****EXPECTATIONS, COMPETENCIES AND TASKS**- Provide support to customers via live calls and through a CRM tool regarding product functionality or technical issues; troubleshoot systems to offer solutions within established timelines;- Provide excellent analytical, written and verbal communication...
-
Product Management Consultant
Há 7 dias
Porto Alegre, Brasil Product People Tempo inteiro**Product People**is the premier destination for Product Management services in Europe. Our in-house staff helps cover parental leaves, discover/deliver great products, and accelerate transformation by acting as bar-raising pacesetters. We empower our Product community of 50,000 members to share knowledge generously whilst managing the unglamorous hands-on...
-
Product Management Consultant
Há 5 dias
Porto Alegre, Brasil Product People Tempo inteiro**Product People**is the premier destination for Product Management services in Europe. Our in-house staff helps cover parental leaves, discover/deliver great products, and accelerate transformation by acting as bar-raising pacesetters. We empower our Product community of 50,000 members to share knowledge generously whilst managing the unglamorous hands-on...
-
Associate Product Support Hcm Payroll
3 semanas atrás
Porto Alegre, Rio Grande do Sul, Brasil SAP Tempo inteiro**We help the world run better****About the team**:Our team is driven by a desire to provide our customers with an outstanding support service. The primary responsibility is to assist them in resolving their issues related to the implementation, deployment, functionality and usage of SAP Products.**In this role, you will**:- Deliver a support service by...
-
Associate Product Support Hcm Payroll
2 semanas atrás
Porto Alegre, Brasil Sap Tempo inteiro**We help the world run better****About the team**:Our team is driven by a desire to provide our customers with an outstanding support service.The primary responsibility is to assist them in resolving their issues related to the implementation, deployment, functionality and usage of SAP Products.**In this role, you will**:- Deliver a support service by...
