Support Engineering Manager

3 semanas atrás

São Paulo, São Paulo, Brasil Canonical Tempo inteiro
Join to apply for the Support Engineering Manager role at Canonical.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across sectors. The company is founder-led, profitable, and growing, with a global distributed team of over 1200 colleagues in more than 75 countries, with few office-based roles. Teams meet a few times a year in various global locations to align on strategy and execution.The regional Support Managers lead world-class Support teams—resolving complex technical issues for customers worldwide on Ubuntu Server, Desktop, and public cloud. They embody customer focus—ensuring customer satisfaction—and technical excellence—keeping the support team updated with the latest technology and troubleshooting efficiently. We seek managers for both our Cloud Support Group and Devices Support Group.The role entails:
Managing a professional support team, including skills development and performance managementOperational control, shift scheduling, and accountability for KPIsEnsuring all customer cases are responded to within SLAs and professionallyActing as the escalation contact for customers and addressing escalations appropriatelyEnsuring customer satisfactionContributing to the support knowledge baseContinuously improving team processes and support deliveryHiring, developing, and training support staff to meet business needsCollaborating with leadership on growth and transformation initiativesWhat we are looking for in you:
Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)Leadership and team management experienceAbility to perform under pressure with a strong customer focusFluency in English and preferably another languageExcellent verbal and written communication skillsKnowledge of Linux Desktop, OpenStack, Public Cloud, or Virtualization technologiesProven contributions to Open Source projectsSoftware development experienceExperience working in support organizationsHands-on experience with Canonical productsWhat we offer colleagues:
Distributed work environment with biannual in-person team sprintsUSD 2,000 annual learning and development budgetAnnual compensation review and performance bonusesAdditional benefits reflecting our values and local needsRecognition rewards, holiday leave, maternity/paternity leaveEmployee Assistance ProgrammeTravel opportunities to meet colleaguesTravel upgrades for company eventsAbout Canonical:
Canonical pioneers in open source, publishing Ubuntu—the platform for AI, IoT, and cloud. We recruit globally, uphold high standards, and foster a remote work culture since 2004. Working here challenges you to think differently, learn new skills, and excel.Canonical is an equal opportunity employer:
We value diversity and are committed to fair consideration regardless of background or identity.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionEngineering and Information TechnologyIndustriesSoftware Development#J-18808-Ljbffr

  • Engineering Manager

    3 semanas atrás

    São Paulo, São Paulo, Brasil Canonical Tempo inteiro

    Engineering Manager - Security Standards and Hardening Join to apply for the Engineering Manager - Security Standards and Hardening role at Canonical Engineering Manager - Security Standards and Hardening 3 days ago Be among the first 25 applicants Join to apply for the Engineering Manager - Security Standards and Hardening role at Canonical Get...

  • Software Engineering Manager

    3 semanas atrás

    São Paulo, São Paulo, Brasil Canonical Tempo inteiro

    Software Engineering Manager - Sustaining Engineering Join to apply for the Software Engineering Manager - Sustaining Engineering role at Canonical Software Engineering Manager - Sustaining Engineering 3 days ago Be among the first 25 applicants Join to apply for the Software Engineering Manager - Sustaining Engineering role at Canonical Get AI-powered...

  • Support Operations Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro R$9.500 - R$12.500

    Job Description">As a Support Service Manager, you will play a critical role in delivering exceptional customer support services to our customers.About the RoleThis is a key position within our customer-facing team. You will work closely with internal teams, including Technical Account Managers, Customer Engineering, Sales, Customer Success, and Adobe...

  • Software Engineering Manager

    3 semanas atrás

    São Paulo, São Paulo, Brasil Canonical Tempo inteiro

    Software Engineering Manager - Desktop and Embedded Linux Optimisation Join to apply for the Software Engineering Manager - Desktop and Embedded Linux Optimisation role at Canonical Continue with Google Continue with Google Software Engineering Manager - Desktop and Embedded Linux Optimisation 4 months ago Be among the first 25 applicants Join to apply for...

  • Technical Support Manager

    3 semanas atrás

    São Paulo, São Paulo, Brasil ScyllaDB Tempo inteiro

    3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. ScyllaDB is looking for a highly motivated hands-on Technical Support Manager to lead our Global Technical Support team.We are a leading provider of high-performance NoSQL databases, empowering businesses to achieve unparalleled performance, scale, and...

  • Engineering Manager

    3 semanas atrás

    São Paulo, São Paulo, Brasil Canonical Tempo inteiro

    Join to apply for the Engineering Manager - AppArmor role at Canonical 3 days ago Be among the first 25 applicants Join to apply for the Engineering Manager - AppArmor role at Canonical As the most widely used Linux distribution, Ubuntu underpins the security of the entire internet. The role of Security Engineering Manager directly impacts the safety and...

  • Linux Engineering Manager

    3 semanas atrás

    São Paulo, São Paulo, Brasil Canonical Tempo inteiro

    Linux Engineering Manager - Optimisation for Latest Hardware Join to apply for the Linux Engineering Manager - Optimisation for Latest Hardware role at Canonical Continue with Google Continue with Google Linux Engineering Manager - Optimisation for Latest Hardware 4 months ago Be among the first 25 applicants Join to apply for the Linux Engineering Manager...

  • Engineering Manager

    3 semanas atrás

    São Paulo, São Paulo, Brasil Canonical Tempo inteiro

    Engineering Manager - Solutions Engineering Join to apply for the Engineering Manager - Solutions Engineering role at Canonical Engineering Manager - Solutions Engineering 3 days ago Be among the first 25 applicants Join to apply for the Engineering Manager - Solutions Engineering role at Canonical Canonical is a leading provider of open source software...

  • Technical Support Manager

    3 semanas atrás

    São Paulo, São Paulo, Brasil CrowdStrike Tempo inteiro

    Join to apply for the Technical Support Manager (Remote, BRA) role at CrowdStrike Join to apply for the Technical Support Manager (Remote, BRA) role at CrowdStrike Get AI-powered advice on this job and more exclusive features. As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations....

  • Engineering Manager

    3 semanas atrás

    São Paulo, São Paulo, Brasil Canonical Tempo inteiro

    Join to apply for the Engineering Manager - Data Platform role at Canonical 1 month ago Be among the first 25 applicants Join to apply for the Engineering Manager - Data Platform role at Canonical Canonical is building a comprehensive suite of multi-cloud and on-premise data solutions for the enterprise. We want to make it easy to operate any database on...