Support Operations Manager

1 dia atrás


São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro R$9.500 - R$12.500
Job Description">

As a Support Service Manager, you will play a critical role in delivering exceptional customer support services to our customers.

About the Role

This is a key position within our customer-facing team. You will work closely with internal teams, including Technical Account Managers, Customer Engineering, Sales, Customer Success, and Adobe Consulting Services.

Your primary focus will be on providing clear customer communications, regular updates, insights, and guidance to ensure expediency in issue resolution.

You will partner with Technical Account Managers to deliver best-in-class customer support experiences, performing daily reviews of assigned customer issues, and ensuring high-quality customer updates.

Additionally, you will lead regular support case queue reviews, provide oversight of critical support issues, and contribute to service reviews to identify areas of success and opportunities for improvement.

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