Customer Success Manager

Life at UiPath The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose. Could that be you? Your mission As a Customer Success Manager (CSM), you will partner with customers to help them achieve business transformation through automation and AI innovation powered by the UiPath Platform. You will act as a trusted advisor responsible for adoption, utilization, and measurable value realization, ensuring customers successfully progress along their automation and Agentic Automation journey. You will collaborate cross-functionally to align UiPath capabilities with customer objectives, helping organizations build momentum, achieve results, and expand their automation impact across business units and regions. What You’ll Do At UiPath Customer Success Execution Own post-sales success for a defined customer portfolio within the LATAM territory. Guide customers to achieve adoption milestones, business outcomes, and measurable ROI through effective use of the UiPath Platform. Conduct success planning sessions and business reviews to assess value realization and identify expansion opportunities. Partner with customers to design and scale automation strategies, utilizing AI and Agentic Automation frameworks to drive innovation and efficiency. Strengthen customer relationships through proactive engagement, transparency, and trusted advisory. Collaboration & Continuous Improvement Partner with Technical Account Managers (TAMs) from HUB LATAM to ensure strong alignment between technical delivery and business outcomes. Work closely with Sales, Product Support, Professional Services, and Product Engineering to provide a unified and seamless customer experience. Identify customer feedback and emerging needs to inform internal teams and improve platform adoption. Contribute to success playbooks and standardized engagement practices to enhance scalability and consistency across the territory. Key Success Metrics & KPIs Adoption and Utilization: Consistent growth in UiPath Platform usage. Customer Retention and Renewal Readiness: Health and engagement indicators aligned with long-term success. Customer Health, CSAT, and NPS: Strong and sustained satisfaction levels. Time-to-First-Value (TTV): Reduced time from implementation to measurable outcomes. Advocacy and Value Realization: Creation of success stories and customer champions. What You’ll Bring To The Team 5+ years of experience in Customer Success, Post-Sales, or Account Management within enterprise software or SaaS environments. Strong understanding of automation, AI, and Agentic Automation principles. Proven experience managing enterprise customers and driving adoption, value realization, and retention. Technical literacy to communicate effectively with IT and business stakeholders about automation strategy. Data-driven mindset with the ability to analyze customer health, adoption metrics, and performance indicators. Excellent presentation, relationship management, and communication skills across executive and operational levels. Fluency in Spanish and English at a professional communication level (written and spoken). Resumes must be submitted in English. Differentiators: Familiarity with the UiPath Platform or equivalent enterprise automation technologies. Experience working across diverse LATAM markets, demonstrating cultural and business fluency. Ability to leverage data visualization tools to track and communicate customer success metrics. Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned. Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected. We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants’ privacy rights. To review these and other legal disclosures, visit our privacy policy. Compensation Range: R$235K - R$305K #J-18808-Ljbffr