Costumer account specialist

2 semanas atrás


Curitiba, Brasil Netvagas Tempo inteiro

Descrição: Customer Account Specialists (CAS) irá coordena todo o processo de Order-to-Cash (processo que engloba todo o fluxo de atividades entre a emissão de um pedido de compra até o recebimento do pagamento da venda). Enquanto o time de outside Sales (vendas externas) que é responsável por prospectar, negociar e fechar negócios, o Customer Account Specialists (CAS) vai partir do momento em que o pedido é faturado. Em todo o processo, será responsável por ser a interface principal representando clientes internos, todo esse processo demanda um trabalho multifuncional, com ao menos 8 interfaces diferentes, principalmente voltadas ao negócio, à fim de coordenar toda a demanda logística, de fornecimento, ou pedidos que podem acontecer enquanto o pedido estiver sendo preparado, até ser entregue.

Responsabilidades:
  • Experiência com gestão externa e interna da relação do cliente com foco no cliente.
  • Inglês fluente.
  • É bom ter espanhol e francês.
  • Formação acadêmica: Relações Internacionais, Engenharias, Jornalismo, Administração, Química, Comércio Exterior, Comunicação, Direito.
  • Experiência anterior: Logística, Customer Service ou Comércio Exterior.
  • Organização, saber reconhecer prioridades e saber fazer o gerenciamento de demandas.
  • Saber trabalhar em grupo, além de ter experiência com gestão de times.
  • Capacidade em resolver e priorizar competências, além de ser um bom comunicador por escrito e verbal.
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