ServiceNow Process Specialist

Há 6 dias


Porto Alegre, Brasil beBeeEnterprise Tempo inteiro

Job Opportunity This role focuses on translating real business workflows and decision logic into structured, data-driven tasks that strengthen AI reasoning and understanding of enterprise processes. The ideal candidate will combine ServiceNow domain expertise, analytical capability, and prompt-engineering skills to design realistic, scenario-based tasks for AI learning. Key Responsibilities: Define frameworks for Reinforcement Learning initiatives, including taxonomy design, realistic scenario creation, and evaluation criteria. Develop task definitions that mirror real ServiceNow workflows (case handling, SLA tracking, HR requests, IT incident response). Write clear instructions aligned with ServiceNow business processes. Represent tasks in a structured format with clarity and consistency. Analyze and validate data accuracy using SQL. Apply prompt engineering to structure effective task instructions. Collaborate with peers to expand scenarios across ServiceNow domains (CSM, ITSM, HRSD). Document patterns, examples, and best practices for scalable use. Required Skills & Experience: 4–6 years of experience in ServiceNow, particularly CSM, ITSM, or HRSD modules. Strong knowledge of workflows, cases, incidents, SLAs, and knowledge management. Proficiency in structured data handling. Solid understanding of SQL for data validation. Experience in AI model training workflows or structured data creation. Strong analytical and logical structuring skills. Excellent communication and stakeholder management skills (customer-facing experience is beneficial).



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