Product Service Specialist

3 semanas atrás

Belo Horizonte, Brasil Caterpillar Brazil Tempo inteiro

Job Overview Product Service Specialist – Belo Horizonte, Minas Gerais. Employment type: Full timePosted todayJob requisition ID: R Responsibilities Mining Technology (MineStar) hardware and software issues identification and resolution for dealers and customers. Utilization of standard support processes and ticketing systems. Verbal and written communication with customers & dealers regarding status, problem troubleshooting, etc.; provide hotline coverage for the MineStar product family. Responsible for resolving a high percentage of application issues and prompt escalation to advanced support when a quick resolution cannot be obtained. Communication and escalation of top priority issues to Service Engineering. Advocate on behalf of the dealer and customer to resolve technical product issues. Perform investigation and root cause analysis. Qualifications Technical Excellence Call center or helpdesk experience. Experience investigating, troubleshooting, and diagnosing application and technical problems related to Mining Technology (MineStar) hardware and software. Experience in providing incident management and root cause analysis for complex applications. Experience in providing first‑call technical support for enterprise‑level applications directly with customers. Data Gathering & Analysis Experience in providing incident management and root cause analysis for complex applications. Effective Communications Excellent communication and interpersonal skills. Ability to effectively communicate with technical and non‑technical mining customers and dealers to develop partnerships/relationships. Problem Solving Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Basic requirements Bachelor's degree Pre‑advanced English Top candidates will also have Advanced English – Mining industry experience. Bachelor's degree in Information Technology, Engineering, Data Science or related fields. Windows Server VM knowledge and experience. Experience utilizing Oracle, SQL Server, TCP/IP networking, Microsoft client and server platforms. Additional Information This position may require 5‑10% travel. The position requires the candidate to work onsite five days a week. Benefits Medical plan Dental plan Medicines reimbursement Psychological, Legal, Social and Finance Support Program Private pension plan Profit share Meal assistance Christmas basket Transportation Life and personal insurance Extended maternity and paternity leave Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport) Caterpillar reserves the right to change or modify benefits at any time, subject to prior notice and in compliance with legal requirements. Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply. For more information click on the link: #LI #J-18808-Ljbffr

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