Product Service Specialist
Há 6 dias
**Career Area**:Product Support**Your Work Shapes the World at Caterpillar Inc.**When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other.We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live.Together, we are building a better world, so we can all enjoy living in it.**IT IS YOUR TIME**Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.For 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future.Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other.We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities.We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live.Together, we are building a better world, so we can all enjoy living in it.**Important**:- **Don't forget to include a resumé in English in your profile in Workday.**:**What you will do**:- Mining Technology (MineStar) hardware and software issues identification and resolution for dealers and customers.- Utilization of standard support processes and ticketing systems.- Verbal and written communication with customers & dealers regarding status, problem troubleshooting, etc.- Provide hotline coverage for MineStar product family.- Communication and escalation of top priority issues to Service Engineering.- Advocate on behalf of the dealer and customer to resolve technical product issues.- Perform investigation and root cause analysis.**What you will have**:- ** Effective Communications**: Excellent communication and interpersonal skills.Ability to effectively communicate with technical and non-technical mining customers and dealers to develop partnerships/relationships.**Basic requirements**:- Bachelor's degree.- Advanced English level.- Mining industry experience.- Bachelor's degree in Information Technology, Engineering, Data Science or fields related to technical research.- Windows Server VM knowledge and experience.- Experience utilizing Oracle, SQL Server, TCP/IP networking, Microsoft client, and server platforms.**Additional Information**:- This position may require 5-10% travel.**Some of the offered benefits**:- Medical plan- Dental plan- Medicines reimbursement- Wellhub- Psychological, Legal, Social and Finance Support Program- Private pension plan- Profit share- Christmas basket- Transportation- Life and personal insurance- Extended maternity and paternity leave- Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport#LI**Posting Dates**:maio 30, **** - junho 8, ****Caterpillar is an Equal Opportunity Employer.Not ready to apply?Join our Talent Community.
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Product Service Specialist
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Belo Horizonte, Brasil Caterpillar Brazil Tempo inteiroJob Overview Product Service Specialist – Belo Horizonte, Minas Gerais. Employment type: Full timePosted todayJob requisition ID: R Responsibilities Mining Technology (MineStar) hardware and software issues identification and resolution for dealers and customers. Utilization of standard support processes and ticketing systems. Verbal and written...
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Product Service Specialist
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Belo Horizonte, Brasil Caterpillar Inc. Tempo inteiroJoin to apply for the Product Service Specialist role at Caterpillar Inc. 3 days ago Be among the first 25 applicants Job Description Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world...
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Product Service Specialist
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Belo Horizonte, Brasil Caterpillar Brazil Tempo inteiroProduct Service Specialist page is loaded## Product Service Specialistlocations: Belo Horizonte, Minas Geraistime type: Full timeposted on: Posted Todayjob requisition id: R **Career Area:**Product Support**Job Description:****Your Work Shapes the World at Caterpillar Inc.**When you join Caterpillar, you're joining a global team who cares not just about the...
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Belo Horizonte, Brasil Caterpillar Tempo inteiro**Career Area**:Product Support**Your Work Shapes the World at Caterpillar Inc.**When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress...
