Technical Support Engineer

3 semanas atrás

Santa Catarina, Brasil ALLSTARSIT Tempo inteiro
About the ProjectOur client is a Business Intelligence platform enabling customers to connect multiple data sources (e.G., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods:
Analytics, DevEx, Data, and Infra.About Role:
As a Technical Support Engineer (Data), you will work with leading enterprise organizations and startups to realize the power of data analytics. Our Technical Solutions team spans the globe and uses the SWARM model for our tools, processes, and organizational structure. This shift focuses on driving a collaborative, rewarding environment that measures value creation and team playing.Our team is aligned directly with our Product and Engineering teams through a robust Subject Matter Expert program. We are employing best-in-breed tools along with processes co-authored or directly influenced by our team. We believe in the power of great customer experience, and the happiest customers are made by having the happiest team helping them.Required skills:
Proven hands-on experience supporting a software platform/product in a customer-facing B2B environmentExperience with databases such as MongoDB, Redshift, MySQL, Oracle, and SnowflakeSkilled in reading and writing SQL queriesUnderstanding Data Modelling, ETL/Data Integration is a plusKnowledge of Mongo Shell Scripting is a strong advantageExperience working with the JDBC framework is a plusPractical experience with Linux operating systems (Debian and RHEL-based)Experience with Docker and Kubernetes is a strong advantageUnderstanding of Containerization Concept and Auto-Scaling is a plusFamiliarity with REST APIs is an advantageKnowledge of Python or scripting languages such as JavaScript is a plusWork Hours:
US East business hours.Scope of work:
- You will handle customer questions and issues by combining business acumen with technical assessment skills. You will perform troubleshooting of issues both through the UI and the terminal- You will work closely with Senior team members to develop your skills and technical expertise within specific areas of the product, with ongoing opportunities to grow- You will partner with Customer Success Managers, Technical Account Managers, and Product to recognize trends in customer feedback and translate customer needs into a better overall productAbout you:
You have a data-driven, analytical mindset with excellent problem-solving skillsYou are detail-oriented, with the ability to prioritize, multitask, and meet deadlinesYou demonstrate a proven ability to stay motivated and work effectively bothindependently and as part of a teamYou bring a proactive passion for supporting and helping othersYou have a strong desire to learn, grow, and contribute to the company’s core valuesof collaboration and serviceYou possess excellent English communication, listening, and writing skillsYou possess a strong sense towards customer sentiment and adapt yourcommunication style accordinglyYou are clear in setting expectations and meeting the promised timeline

  • Technical Support Engineer

    Há 6 dias

    Lagoa Santa, Brasil Softbinator Technologies Tempo inteiro

    About usAt Softbinator Technologies, we're driven by innovation and excellence. As an engineer here, you'll be working on high-impact projects that challenge the status quo and push the boundaries of technology. This is a place where you'll tackle real-world problems, collaborate with exceptionally talented engineers, and build cutting-edge solutions that...

  • Technical Support Engineer

    Há 6 dias

    estado de santa catarina, Brasil ALLSTARSIT Tempo inteiro

    Company & Product Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods:...

  • Technical Support Engineer

    Há 9 horas

    Santa Helena, Brasil Ant International Tempo inteiro

    We are seeking a skilled and customer-focused On-Site Technical Support Engineer to provide technical expertise for our financial services products, with a focus on credit industry solutions. The ideal candidate will possess strong Java development skills, hands-on experience with My SQL, and a proven ability to troubleshoot and resolve complex technical...

  • Cloud Support Engineer

    Há 2 dias

    Santa Helena, Brasil Ultracon Consultoria Tempo inteiro

    Cloud Support Engineer – Java + Unix/SQL - 12830 Starting Date: Immediately Contract: CLT on Ultra Con's Customer Work Location: Onsite in São Paulo/SP@Itaim Bibi Work Time: Business Hours Language: English Advanced About the Role: We are seeking an experienced Cloud Support Engineer with strong expertise in Java, SQL, Unix/Linux, and AWS. The...

  • Customer & Application Support Specialist

    3 semanas atrás

    Santa Catarina, Brasil buscojobs Brasil Tempo inteiro

    OverviewThe Division : OPTIVIQ Inc. with roots in the Pulp & Paper Industry for nearly 40 years, holding the exclusive global license for the distribution and support of OptiVision, a leading software solution for managing complex manufacturing processes. Owned by Constellation Software Inc., a global leader in vertical market software, we offer a unique...

  • Customer & Application Support Specialist

    4 semanas atrás

    Santa Catarina, Brasil buscojobs Brasil Tempo inteiro

    Overview The Division : OPTIVIQ Inc. with roots in the Pulp & Paper Industry for nearly 40 years, holding the exclusive global license for the distribution and support of OptiVision, a leading software solution for managing complex manufacturing processes. Owned by Constellation Software Inc., a global leader in vertical market software, we offer a unique...

  • Field Support Analyst

    3 semanas atrás

    Santa Catarina, Brasil Cognyte Tempo inteiro

    Today’s world is crime-riddled. Criminals are everywhere, invisible, virtual and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough… Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too. For nearly 30 years, the incredible minds at Cognyte around the...

  • Service Engineer

    4 semanas atrás

    Santa Catarina, Brasil buscojobs Brasil Tempo inteiro

    Responsible for the daily maintenance, after-sales service and maintenance of tractors, harvesters and other agricultural machinery; experience in agricultural machinery maintenance in Kubota, New Holland, Revo, etc. is preferred.About the RoleResponsible for cooperating with daily maintenance and technical support for agents; responsible for proactive...

  • Technical Specialist

    1 semana atrás

    Santa Luzia, Minas Gerais, Brasil Plyvyntra Tempo inteiro R$40.000 - R$60.000 por ano

    Role DescriptionThis is a full-time on-site role for a Technical Specialist at Plyvyntra, located in Santa Luzia, MG. The Technical Specialist will be responsible for providing technical support, troubleshooting technical issues, and assisting with customer service inquiries. Daily tasks include analyzing technical problems, communicating effectively with...

  • Senior Software Engineer

    Há 2 dias

    Santa Helena, Brasil Hclsoftware Tempo inteiro

    The role of Senior Support Engineer is a highly technical and specialized role which involves providing remote support to our worldwide HCLSoftware customers for the HCL Digital Experience products. We are looking for critical thinkers and self-directed individuals who enjoy analyzing, troubleshooting, and resolving technical problems. Required Education,...