Guest Services Manager

3 semanas atrás

Sao Paulo, Brasil Neighborhood Hosts Tempo inteiro
**About Us**
We are a hotel and airbnb management company headquartered in NYC, with a work from home team split around the globe (we were working from home before it was the trend : -) ). Founded in 2015, we weathered the pandemic and are again starting to grow
**Looking For**
We are looking for a rockstar team member to oversee our guest services team. Your primary role will be to help agents answer guest questions, verify and respond to booking requests that need senior approval, and generally offer guest support as well as to oversee coordination with the ground operations team.
**Shift**
You will be expected to work from your computer M-F, and monitor activity from your phone on weekends (weekends are very slow with a typical shift seeing 1-2 messages the entire shift). When applying, please describe your hotel or airbnb guest services experience.
Shift schedule is flexible, but generally we recommend 7am - 2pm NYC time with an extra hour on reserve to answer agent questions outside of your shift.
**Requirements**:
- 3+ years short term rental guest services experience
- 10+ years management experience
- 1 solid internet connection with at least 50mbps speed
- A backup internet connection in case of power outages
- A laptop and cell phone able to support the latest versions of igms and line2
- A calm demeanor and a quick wit
- Ability to think creatively under stress
- Ability to work simultaneously on multiple projects
Optional (let us know if you have any of the below skills):
- Sales experience
- Real estate research experience
- Bookkeeping experience
- Spanish, French, and/or German
**Benefits**
- 2 weeks paid vacation after your first 6 months, an additional 1 week vacation starting from your second year
- 5 paid family and/or sick leave days after your first 6 months (convertible to vacation days if not used)
- $1,000 education credits after your first 6 months
- Flexible choice of holidays: local vs american (we ask you monitor from your phone, but will be able to celebrate with friends/family as you wish
- The ability to work from anywhere with an internet connection
- **Note that we will not be hiring anyone with less than 3 years hotel or short term rental experience**_**.**
**Job Types**: Full-time, Permanent
Pay: R$10,000.00 - R$13,500.00 per month
COVID-19 considerations:
N/A - Remote Position
Application Question(s):
- What is the funniest thing a guest has ever done in one of your vacation rentals?
- On Airbnb, what is the difference between a booking inquiry and a booking request?
- A listing rents for $247 per night with an additional $200 cleaning fee. They will stay for 45 days, so we would like to offer a 15% discount on the nightly rate. The cleaning fee should not be discounted. What is the total price they will pay (assuming no fees from airbnb, booking, etc.). Please use rounded numbers. Only numeric answers will be accepted.
**Education**:
- Bachelor's (preferred)
**Language**:
- Native Level English (required)
- German (preferred)
- French (preferred)
- Spanish (preferred)

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