User Assistance Developer

**We help the world run better**
**COMPANY DESCRIPTION**
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
**ABOUT THE TEAM**
In the SAP Product Engineering Board area, and as part of the Customer Solution Support & Innovation (CSI), Customer Innovation & Maintenance (CIM) combines value-driven innovation and best-in-class maintenance. Focused on co-innovating with customers, we aim to improve SAP products and integrate innovation into standard/industry solutions, while focusing on long term impact for maintaining customer success. The globally diverse CIM team is responsible for designing, building, running, and maintaining solutions covering the full innovation lifecycle with strong future focus on cloud and hybrid solutions. The strategic transition towards product-oriented projects is key. Within CIM the Engineering Cross Functions (ECF) Team centrally combines relevant attributes of product engineering and project deliveries in one central unit. The team brings together under one umbrella strategic factors, such as Architecture & Technology Office, Security & Compliance, User Experience, Quality Management, User Assistance and Agile Methods. Join us in helping clients to reimagine their business and create new possibilities that allow them to dream bigger, work smarter and change their worlds.
**SUMMARY**
We are looking for a User Assistance Developer who will form a link between the software development team and the SAP customer. You will be in constant communication with the software development team with the aim of delivering product information in a clearly structured and easily digestible form. As one of the first people to use the software, you will have the chance to have a say in program development. Your job will be to ensure that exactly the right information is available in the right place, at the right time. The customer will benefit from concise and accurate online documentation that clearly describes the functions provided by the SAP solutions.
**WHAT YOU'LL DO**
As a User Assistance Developer, you will:
- Create UA deliverables that enable users to deploy, administer, and use SAP software
- Plan and coordinate the UA deliverables and milestones for a product area or a larger project, as applicable
**WHAT YOU'LL BRING**
- A good to excellent university degree with a flair for writing; alternatively, a language-based university degree
- Previous experience as technical writer
- Excellent written and spoken English
- Strong communicator, who demonstrates intercultural sensitivity, is results driven, and emphasizes teamwork, collaboration, and knowledge sharing
- Working in a team following agile methodologies, such as Scrum
- The ability to express complex technical information in a clear and precise manner
- The ability to work to tight deadlines, deliver on time, and ensure high quality
- A willingness to acquire extensive product knowledge and learn new skills at short notice
Familiarity with XML or DITA concepts and tools
**We build breakthroughs together**
**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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