Senior User Assistance Developer

Há 2 dias

Porto Alegre, Brasil SAP Tempo inteiro

**We help the world run better**

PURPOSE AND OBJECTIVES

The SAP Globalization Services team localizes SAP’s software for use in different countries. The team has software development locations across the world, including Brazil, China, the Czech Republic, Germany, Hungary, India, Portugal, Russia, and the United Arab Emirates.
We are seeking a senior user assistance developer (technical writer) to join our team in São Leopoldo, Brazil. You will work closely with stakeholders (software developers and product management experts) to understand the business processes and how the software covers these processes. You will then develop the user assistance that tells our customers how to implement, configure, and run our software.
As well as conventional kinds of documentation, such as written guides, our team is increasingly looking at other forms of content that complement this, such as multimedia and social media. And, since the stakeholders also create additional forms of information for our customers, a part of your job will be to help “curate” this information for the customers’ benefit.
We offer a comprehensive training plan, including business knowledge, SAP’s software, documentation tools, writing skills, and SAP’s house style. During your onboarding period, a mentor will accompany and support you in your tasks.

EXPECTATIONS AND TASKS
- Planning, researching, and creating the content required by consultants and other users (in English)
- Editing user interface texts to ensure usability and user-centricity
- Researching and defining terminology
- Providing additional kinds of information, such as short videos or blog posts, as required
- Participating in team projects to define processes and standards to be used by other team members

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

Required skills
- English native speaker (or near native-speaker level)
- University degree in business, humanities, or technical writing
- The ability to explain complex concepts clearly, and to distil information from different sources into one set of clear instructions
- Excellent communication skills and the ability to work cooperatively with others
- Ability to work to tight deadlines

WORK EXPERIENCE
- 5+ years’ experience in technical writing, technical translation, business, or other work in software development

LOCATION
São Leopoldo, Brazil

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

Requisition ID: 345337 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

  • Senior User Assistance Developer

    4 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil SAP Tempo inteiro

    **We help the world run better**PURPOSE AND OBJECTIVESThe SAP Globalization Services team localizes SAP's software for use in different countries. The team has software development locations across the world, including Brazil, China, the Czech Republic, Germany, Hungary, India, Portugal, Russia, and the United Arab Emirates.We are seeking a senior user...

  • User Assistance Developer

    2 semanas atrás

    Porto Alegre, Brasil SAP Tempo inteiro

    **We help the world run better** **Job Overview** The User Assistance Developer will play a crucial role in creating and maintaining high-quality documentation and user assistance assets. This position requires strong technical writing skills, the ability to collaborate effectively with cross-functional teams, and a passion for delivering exceptional user...

  • User Assistance Developer

    Há 7 dias

    Porto Alegre, Brasil SAP Tempo inteiro

    **We help the world run better** **COMPANY DESCRIPTION** SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up...

  • Senior Developer

    1 dia atrás

    Porto Alegre, Rio Grande do Sul, Brasil ADP Tempo inteiro

    **ADP is hiring a Senior Developer.**- _Are you empathetic to client needs and inspired by transformation and impacting the lives of millions of people every day?_- _Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?_Well, this may be the role for you. Ready to design what's next?You will start your...

  • Senior Fullstack Developer

    2 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil ADP Tempo inteiro

    Position Description ADP is hiring a Senior Full Stack Software Developer. Are you empathetic to client needs and inspired by transformation and impacting the lives of millions of people every day? Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging? Well, this may be the role for you....

  • Senior Full Stack Developer

    Há 17 horas

    Porto Alegre, Rio Grande do Sul, Brasil ADP Brazil Labs Tempo inteiro

    ADP is hiring a Senior Full Stack Developer – Assist AI Platform Are you excited about building conversational and agentic AI experiences that will support millions of users?Are you a backend-leaning engineer who loves shaping resilient serverless architectures and intelligent orchestration layers?Do you want to drive large-scale AI systems that are...

  • Senior Mainframe developer

    3 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world Here you can transform your career Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...

  • Senior Developer

    4 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil ADP Tempo inteiro

    **ADP is hiring a Senior Developer.**- Are you empathetic to client needs and inspired by transformation and impacting the lives of millions of people every day?- Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?Well, this may be the role for you. Ready to design what's next?You will start your day...

  • Senior Developer

    4 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil ADP Tempo inteiro

    **ADP is hiring a Senior Full Stack Developer - Ventures.**- _Are you empathetic to client needs and inspired by transformation and impacting the lives of millions of people every day?_- _Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?_**Well, this may be the role for you. Ready to design what's...

  • Senior Developer

    Há 7 dias

    Porto Alegre, Brasil ADP Tempo inteiro

    **ADP is hiring a Senior Full Stack Software Developer.** - Are you empathetic to client needs and inspired by transformation and impacting the lives of millions of people every day? - Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging? Well, this may be the role for you. Ready to design what's...