Service Coordinator

2 semanas atrás

Rio de Janeiro, Brasil Consilium Safety Tempo inteiro

About Us At Consilium Safety we dont just create technology we deliver solutions that protect people, assets and the planet. As a global leader in fire and gas safety we serve critical industries including marine energy, rail and construction. With over 100 years of expertise and 55 offices worldwide we combine deep industry knowledge with cutting-edge innovation to shape the future of SafetyTech . Job Summary We are looking for a Service Coordinator based in Rio de Janeiro . The Service Coordinator is responsible for planning, organizing and monitoring service activities including customer support cases, warranty matters and Annual Performance Tests (APT). You will ensure that all service operations run efficiently and consistently, maintaining the highest standards of customer satisfaction. Key Responsibilities Respond to customer inquiries within 24 hours. Plan and schedule service engineer attendances in line with the Consilium After Sales handbook and customer requirements. Prepare and deliver accurate quotations for service activities. Collect store and manage all service-related documentation in Consilium CRM and local servers. Review service documentation and generate final customer invoices within seven days of completion. Ensure necessary spare parts are prepared, allocated and delivered for service attendances. Maintain CRM records and adhere to company processes for service cases, NCRs, FAQs and other mandated procedures. Assist in training colleagues and external customers as required. Promote safety awareness contributing to accident prevention and maintaining a clean, organized workspace. Conduct physical inventory counts as needed. Perform additional duties as assigned. Preferred Education & Experience High school diploma required; relevant degree or certification preferred. Proficient in English (written and verbal). Well-organized, quick learner and able to work effectively in a team environment. Strong decision‑making skills in a fast‑paced technical environment with a focus on customer satisfaction. Why Join Us Competitive salary and benefits. Opportunities for career growth within a dynamic expanding organization. A diverse and inclusive culture that values teamwork and creativity. Make a meaningful impact on the safety of industries worldwide. Apply Now If youre ready to learn, contribute and grow apply today and help us shape the future of SafetyTech . Key Skills Senior Care, Customer Service, Developmental Disabilities Experience, Computer Skills, Microsoft Outlook, Case Management, Computer Literacy, Dispatching, Home Care, Administrative Experience, Social Work, Word Processing Employment Type : Full Time Experience: years Vacancy: 1 #J-18808-Ljbffr

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