Implementation Specialist

2 semanas atrás

Rio de Janeiro, Brasil RightRez (A Mize Company) Tempo inteiro

We are seeking an experienced, results‑driven Implementation Specialist to join our Client Solutions or Business Operations team. This pivotal role is responsible for the successful deployment, configuration, and adoption of our automated air travel booking and management technology for new clients. As a small company providing automated air travel booking and management technology to leisure and commercial travel firms worldwide, our current clients include EF Education, Grand Circle Travel, Gate 1, AAA, Carnival, and many more. Key Responsibilities Project Leadership: Manage the entire client implementation lifecycle from kickoff through go‑live and transition to the Customer Success/Support team. Project Planning: Develop detailed project plans, timelines, resource allocations, and risk mitigation strategies to ensure projects are delivered on time and within scope. System Configuration: Lead the technical setup and configuration of our platform to align with each client's unique business requirements, policies, and existing tech stack (APIs, integrations). Client Management: Serve as the primary point of contact for client stakeholders, leading all project meetings, status updates, and critical decision‑making sessions. Training & Adoption: Conduct tailored training sessions and workshops for client end‑users and administrators to drive high product adoption and proficiency. Quality Assurance: Coordinate User Acceptance Testing (UAT) and system validation to ensure the deployed solution is fully functional and meets the documented business requirements. Process Improvement: Identify opportunities to streamline and improve the internal implementation methodology, tools, and best practices to drive efficiency and scale. Benefits You Will Enjoy Comprehensive benefits package including medical, dental, and life insurance plans. Retirement savings plan with company match. Paid holidays. Personal time off. Requirements 5+ years of experience in a client‑facing role such as Implementation Management. Experience in air travel technology, including airline distribution systems; GDS experience preferred. Proven ability to manage multiple complex, concurrent implementation projects with external clients. Demonstrated experience translating client business requirements into technical system configurations and solutions. Exceptional organizational, written, and verbal communication skills, capable of influencing and managing stakeholders at all levels. Strong analytical and problem‑solving abilities, with a focus on delivering high‑quality, practical solutions. Advantage PMP, Agile/Scrum certification, or equivalent project management training. Experience with API integrations and technical data mapping. SQL or other database experience. #J-18808-Ljbffr

  • Implementation Specialist

    1 semana atrás

    Rio de Janeiro, Brasil RightRez Tempo inteiro

    We are seeking an experienced, results-driven, and highly operational Implementation Specialist to join our company. As part of the Client Solutions team or Business Operations team, this pivotal role is responsible for the successful deployment, configuration, and adoption of our automated air travel booking and management technology for our new clients....

  • Implementation Specialist

    1 semana atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Tidio Tempo inteiro

    Job description Location: LATAM/Europe remote.Form of employment: B2B (self-employed) or contract of employmentTidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.Working at...

  • Salesforce Implementation Leader

    2 semanas atrás

    Rio de Janeiro, Brasil beBeeLeadership Tempo inteiro

    Job Description The Director of Salesforce Implementation is responsible for leading a team of up to 15 Salesforce professionals across the US and LATAM. This role oversees project delivery excellence, ensuring projects are scoped accurately, executed effectively, delivered on time, and aligned with client expectations. The ideal candidate combines deep...

  • Salesforce Implementation Leader

    2 semanas atrás

    Rio de Janeiro, RJ, Brasil beBeeLeadership Tempo inteiro

    Job Description The Director of Salesforce Implementation is responsible for leading a team of up to 15 Salesforce professionals across the US and LATAM. This role oversees project delivery excellence, ensuring projects are scoped accurately, executed effectively, delivered on time, and aligned with client expectations. The ideal candidate combines deep...

  • Director of Salesforce Implementation

    2 semanas atrás

    Rio de Janeiro, Brasil Integrated Media Group Tempo inteiro

    Position Overview The Director of Salesforce Implementation will lead a team of up to 15 Salesforce professionals across the US and LATAM, including consultants, developers, administrators, solution architects, and marketing automation specialists (MCAE and MCE). This role is responsible for project delivery excellence, ensuring projects are scoped...

  • Implementation Specialist

    4 semanas atrás

    Rio de Janeiro, Brasil Tidio LLC Tempo inteiro

    Location: LATAM/Europe remote. Form of employment: B2B (self-employed) or contract of employment Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful. Working at Tidio means...

  • Cloud Infrastructure Specialist

    1 semana atrás

    Rio de Janeiro, Brasil beBeeinfrastructure Tempo inteiro

    About the Opportunity We're seeking a highly skilled Cloud Infrastructure Specialist to join our team. This is an exciting opportunity to design and implement secure AWS Landing Zones leveraging AWS Control Tower. Responsibilities Design multi-account strategies and VPC network architectures. Implement core security services and IaC artifacts. Conduct...

  • Customer Implementation Manager

    3 semanas atrás

    Rio de Janeiro, Brasil Swapcard Tempo inteiro

    Customer Implementation Manager - Team Leader Join to apply for the Customer Implementation Manager - Team Leader role at Swapcard 1 day ago Be among the first 25 applicants Join to apply for the Customer Implementation Manager - Team Leader role at Swapcard Get AI-powered advice on this job and more exclusive features. Mission The CIM Team Lead plays a...

  • Customer Implementation Manager

    2 semanas atrás

    Rio de Janeiro, Brasil Swapcard Tempo inteiro

    Customer Implementation Manager - Team Leader Mission The CIM Team Lead plays a central role in transforming the Implementation function into a true consulting practice within the Customer Organization. They guide CIMs in evolving from execution-driven implementers to consultative experts who deliver measurable client success, efficiency, and value. As part...

  • Cloud Infrastructure Specialist

    1 semana atrás

    Rio de Janeiro, RJ, Brasil beBeeinfrastructure Tempo inteiro

    About the Opportunity We're seeking a highly skilled Cloud Infrastructure Specialist to join our team. This is an exciting opportunity to design and implement secure AWS Landing Zones leveraging AWS Control Tower. Responsibilities Design multi-account strategies and VPC network architectures. Implement core security services and IaC artifacts. Conduct...