Technical Service Engineer(J10590)

Há 3 dias

Brasil Pylontech Tempo inteiro

Key responsibilities:

1. Technical Support: Provide timely and effective technical support to customers, both remotely and on-site, regarding installation, setup, operation, and maintenance of Pylontech products. Troubleshoot and resolve technical issues by identifying root causes and implementing appropriate solutions.

2. Customer Communication: Interact with customers professionally and courteously, demonstrating strong communication skills to understand their requirements and address their concerns. Provide clear instructions and explanations to customers, guiding them through troubleshooting steps and resolutions.

3. Product Installation and Commissioning: Conduct on-site product installations, including mounting and connecting equipment, configuring settings, and performing initial system testing. Ensure that installations are completed accurately and efficiently, adhering to safety guidelines and following best practices.

4. Training and Documentation: Develop training materials, user guides, and FAQs to educate customers and internal stakeholders on the installation, operation, and maintenance of Pylontech products. Deliver training sessions to customers and partners, both in-person and remotely, to promote product understanding and self-sufficiency.

5. Issue Resolution and Escalation: Collaborate with cross-functional teams, including R&D, engineering, and sales, to escalate and resolve complex technical issues that require advanced troubleshooting or product modifications. Follow up with customers to ensure satisfactory resolution and maintain a high level of customer satisfaction.

6. Product Testing and Quality Assurance: Keep commynication with local customers, provide feedback to the R&D team regarding product performance, reliability, and functionality, contributing to ongoing product development and enhancement efforts.

Requirements:

1. Bachelor's degree in Electrical Engineering, Renewable Energy, or a related field, as well as technical experience in the installation and maintenance of energy storage systems.

2. At least 1 year of experience in Technical service roles related to energy storage or renewable energy.

3. Effective communication skills, problem-solving skills, and the ability to work independently and as part of a team are critical, as well as being able to work under pressure.

4. Applicants are expected to have a strong customer focus, technical expertise, and the ability to adapt to change.

5. Based in Brazil, Fluent English & Portuguese language is required.

  • Technical Service Engineer(J10590)

    Há 7 dias

    Brasil Pylontech Tempo inteiro

    Key responsibilities: 1. Technical Support: Provide timely and effective technical support to customers, both remotely and on-site, regarding installation, setup, operation, and maintenance of Pylontech products. Troubleshoot and resolve technical issues by identifying root causes and implementing appropriate solutions. 2. Customer Communication: Interact...

  • Technical Service Engineer(J10590)

    Há 7 dias

    Brasil Pylontech Tempo inteiro

    Key responsibilities: 1. Technical Support: Provide timely and effective technical support to customers, both remotely and on-site, regarding installation, setup, operation, and maintenance of Pylontech products. Troubleshoot and resolve technical issues by identifying root causes and implementing appropriate solutions. 2. Customer Communication: Interact...

  • Technical Service Engineer(J10590)

    2 semanas atrás

    Brasil Pylontech Tempo inteiro

    ResponsibilitiesTechnical Support: Provide timely and effective technical support to customers, both remotely and on-site, regarding installation, setup, operation, and maintenance of Pylontech products. Troubleshoot and resolve technical issues by identifying root causes and implementing appropriate solutions.Customer Communication: Interact with customers...

  • Technical Service Engineer(J10590)

    Há 4 dias

    Brasil Pylontech Tempo inteiro

    Key responsibilities: 1. Technical Support: Provide timely and effective technical support to customers, both remotely and on-site, regarding installation, setup, operation, and maintenance of Pylontech products. Troubleshoot and resolve technical issues by identifying root causes and implementing appropriate solutions. 2. Customer Communication: Interact...

  • Technical Support Engineer

    2 semanas atrás

    Brasil Stigg Tempo inteiro

    1 month ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.We are seeking a dedicated and customer-focused Technical Support Engineer to join our team at Stigg. In this role, you will be the first point of contact for our global customers, handling Tier 2 technical inquiries. Your primary responsibility will be...

  • Technical Support Engineer

    2 semanas atrás

    Brasil Sigma Software Tempo inteiro US$80.000 - US$120.000 por ano

    Company Description Are you a Technical Support Engineer interested in supporting scalable, secure infrastructure? Do you thrive in both autonomous work and team collaboration, taking area of responsibility and delivering results? If you enjoy working directly with Customers, delivering high-quality solutions to meet their business needs and exceed...

  • Technical Support Engineer

    4 semanas atrás

    Brasil IT Cardinal Partners LLC Tempo inteiro

    1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from IT Cardinal Partners LLC Location: Brasilia Distrito Federal Brazil (Onsite is a must) Duration: 12+ months L2 Engineers with strong Kubernetes and/or DevOps with strong Kubernetes. Job Summary: The Level Two (2)...

  • Technical Support Engineer

    1 semana atrás

    Brasil Adyen Tempo inteiro

    This is AdyenAdyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and...

  • Kotlin Software Engineer

    2 semanas atrás

    Brasil Ranger Technical Resources Tempo inteiro

    Position Summary: Our partner builds software that IT teams across the globe depend on every day. The focus isn't on cranking out quick features but on designing backend services in Kotlin that can scale, last, and support critical operations at serious volume. The team values ownership, clean code, and smart engineering practices. Every decision matter,...

  • Kotlin Software Engineer

    2 semanas atrás

    Brasil Ranger Technical Resources Tempo inteiro

    Position Summary:Our partner builds software that IT teams across the globe depend on every day. The focus isn't on cranking out quick features but on designing backend services in Kotlin that can scale, last, and support critical operations at serious volume. The team values ownership, clean code, and smart engineering practices. Every decision matter, from...