Senior Customer Service Operations Manager
Há 2 dias
Job Description The Operations Manager plays a pivotal role in ensuring the smooth operation of our contact center. This position oversees daily operations, manages staff, and ensures high-quality customer service while optimizing efficiency and performance metrics. Main Responsibilities: Operational Oversight : Manage the overall operations of the contact center, guaranteeing that all processes run smoothly and efficiently. Staff Management : Supervise, train, and mentor customer service representatives, providing feedback and coaching to improve performance. Performance Analysis : Analyze key performance indicators (KPIs) to assess the effectiveness of operations and implement strategies for improvement. Customer Satisfaction : Ensure that customer service goals are met, focusing on enhancing the customer experience and resolving complex inquiries or complaints. Required Skills and Qualifications To excel in this role, you will require: Proven Experience : 10-15 years of proven experience as a Contact Center Operations Manager or in a similar role within customer service. Leadership and Interpersonal Skills : Strong leadership and interpersonal skills to effectively manage and motivate a team. Analytical and Problem-Solving Abilities : Ability to analyze data and trends to make informed decisions and drive performance improvements. Technical Proficiency : Familiarity with contact center technologies and software to manage operations effectively. Work Environment This role typically requires working in an office environment, with the possibility of remote work depending on our organization's policies. The Operations Manager may need to be available during peak hours to oversee operations and support staff.
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Operations Manager
3 semanas atrás
São Paulo, Brasil Tech Mahindra Business Process Services Tempo inteiroGet AI-powered advice on this job and more exclusive features. Location: Sao Paulo, Brazil. Work from office. The Operations Manager of a contact center oversees daily operations, manages staff, and ensures high-quality customer service while optimizing efficiency and performance metrics. Key Responsibilities: Oversee Daily Operations: Manage the overall...
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Customer Success
Há 7 dias
São Paulo, Brasil OpsArmy Tempo inteiroRole Overview As a Customer Success & Operations Manager you will own the post‑sale relationship with our highest‑value customers. You will act as a trusted advisor to clients while simultaneously overseeing the offshore teams delivering services to them. This role requires an exceptional blend of relationship management, team coordination and...
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Operations Manager
4 semanas atrás
São Paulo, Brasil Tech Mahindra Business Process Services Tempo inteiroRole: Operations Manager-Contact Center Location: Sao Paulo, Brazil. Work from office. Office location: near Santo Amaro Station / Giovani Gronchi. Sao Paulo | Brazil – CENESP Salary: BRL 10,000/month- BRL 12,000/month The Operations Manager of a contact center oversees daily operations, manages staff, and ensures high-quality customer service while...
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Operations Manager
4 semanas atrás
São Paulo, Brasil Tech Mahindra Business Process Services Tempo inteiroRole: Operations Manager-Contact Center Location: Sao Paulo, Brazil. Work from office. Office location: near Santo Amaro Station / Giovani Gronchi. Sao Paulo | Brazil – CENESP Salary: BRL 10,000/month- BRL 12,000/month The Operations Manager of a contact center oversees daily operations, manages staff, and ensures high-quality customer service while...
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Operations Manager
4 semanas atrás
São Paulo, Brasil Tech Mahindra Business Process Services Tempo inteiroRole: Operations Manager-Contact Center Location: Sao Paulo, Brazil. Work from office. Office location: near Santo Amaro Station / Giovani Gronchi. Sao Paulo | Brazil – CENESP Salary: BRL 10,000/month- BRL 12,000/month The Operations Manager of a contact center oversees daily operations, manages staff, and ensures high-quality customer service while...
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Operations Manager
4 semanas atrás
São Paulo, Brasil Tech Mahindra Business Process Services Tempo inteiroRole: Operations Manager-Contact Center Location: Sao Paulo, Brazil. Work from office. Office location: near Santo Amaro Station / Giovani Gronchi. Sao Paulo | Brazil – CENESP Salary: BRL 10,000/month- BRL 12,000/month The Operations Manager of a contact center oversees daily operations, manages staff, and ensures high-quality customer service while...
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Operations Manager
4 semanas atrás
São Paulo, Brasil Tech Mahindra Business Process Services Tempo inteiroRole: Operations Manager-Contact CenterLocation: Sao Paulo, Brazil. Work from office. Office location: near Santo Amaro Station / Giovani Gronchi. Sao Paulo | Brazil – CENESPSalary: BRL 10,000/month- BRL 12,000/monthThe Operations Manager of a contact center oversees daily operations, manages staff, and ensures high-quality customer service while...
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Operations Manager
2 semanas atrás
São Paulo, Brasil Tech Mahindra Business Process Services Tempo inteiroRole: Operations Manager-Contact CenterLocation: Sao Paulo, Brazil. Work from office. Office location: near Santo Amaro Station / Giovani Gronchi. Sao Paulo | Brazil – CENESPSalary: BRL 10,000/month- BRL 12,000/monthThe Operations Manager of a contact center oversees daily operations, manages staff, and ensures high-quality customer service while...
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Operations Manager
Há 6 dias
São Paulo, Brasil Tech Mahindra Business Process Services Tempo inteiroRole: Operations Manager-Contact CenterLocation: Sao Paulo, Brazil. Work from office. Office location: near Santo Amaro Station / Giovani Gronchi. Sao Paulo | Brazil – CENESPSalary: BRL 10,000/month- BRL 12,000/monthThe Operations Manager of a contact center oversees daily operations, manages staff, and ensures high-quality customer service while...
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Operations Manager
Há 7 dias
São Paulo, Brasil Tech Mahindra Business Process Services Tempo inteiroRole : Operations Manager-Contact Center Location : Sao Paulo, Brazil. Work from office. Office location : near Santo Amaro Station / Giovani Gronchi. Sao Paulo | Brazil – CENESP Salary : BRL 10,000 / month- BRL 12,000 / month The Operations Manager of a contact center oversees daily operations, manages staff, and ensures high-quality customer service...
