Customer Success
4 semanas atrás
Role Overview As a Customer Success & Operations Manager you will own the post‑sale relationship with our highest‑value customers. You will act as a trusted advisor to clients while simultaneously overseeing the offshore teams delivering services to them. This role requires an exceptional blend of relationship management, team coordination and operational problem‑solving skills. What You’ll Do Account Ownership – Serve as the main point of contact for assigned high‑value customer accounts. Build and maintain strong executive‑level relationships with senior client stakeholders. Conduct regular check‑ins, Quarterly Business Reviews (QBRs) and performance reviews to drive client retention and growth. Team & Talent Oversight – Supervise the performance of BPO/offshore staff on client accounts. Ensure work quality consistency and team adherence to Standard Operating Procedures (SOPs). Lead issue resolution across people/process or client expectation gaps including complex escalations. Operational Excellence – Create and maintain standard operating procedures (SOPs) for key delivery processes. Identify inefficiencies or operational gaps and propose system/process improvements to enhance service quality and scalability. Coordinate with internal teams (e.g. Talent Finance) to align service delivery with client goals. Project Management & Reporting – Monitor project progress, timelines and outcomes for key initiatives. Support the onboarding and transition of new client accounts to ensure a seamless start. Track key metrics and report on account health, workforce performance and service SLAs. What We’re Looking For Prior proven experience in customer success account management, client service or consulting. Strong problem‑solving, written communication and people‑management skills. Experience working with international teams (BPOs or distributed operations) is highly preferred. Demonstrated ability to create SOPs, manage multiple competing priorities and effectively handle escalations. A proactive, thoughtful communicator who can influence both clients and internal delivery teams. Preferred Backgrounds Ex‑consultants (e.g. management consulting, operations). Former account/project managers in tech‑enabled service businesses. Experience in verticals such as outsourcing, healthcare operations, recruiting or enterprise SaaS is a significant plus. Key Skills Six Sigma, Lean, Management Experience, Process Improvement, Microsoft Outlook, Analysis Skills, Warehouse Management System, Operations Management, Kaizen, Leadership Experience, Supervising Experience, Retail Management Employment Type: Full Time Experience: years Vacancy: 1 #J-18808-Ljbffr
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Customer Success
3 semanas atrás
São Paulo, Brasil 4MDG – Governança de Dados Mestres Tempo inteiroJoin to apply for the Customer Success role at 4MDG – Governança de Dados Mestres Estamos em um novo momento e você terá a oportunidade de participar de forma ativa apoiando a construção da área de Customer Success, aprendendo e colocando em prática conceitos de Customer Experience e Customer Success, como: Mapeamento de personas; Mapeamento da...
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Customer Success Sênior
Há 6 dias
São Paulo, Brasil abler Vagas Tempo inteiroCandidate-se rapidamente pelo email: Nível: SêniorCursos de: Administração,Comunicação,MarketingEscolaridade: Graduação - Administração,Comunicação,Marketing - IndiferenteTipo de contrato: PJJornada de trabalho: Segunda-feira à sexta-feira.Benefícios: Gympass, Auxílio para Saúde Mental, Cartão Caju BenefíciosResponsabilidades Da...
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Customer Success
2 semanas atrás
São Paulo, Brasil Hvar Consulting Tempo inteiroTECNOLOGIA - SÃO PAULO / SP**Responsabilidades**:Como nosso Customer Success, você será um(a) Consultor(a) de Insights e parceiro(a) estratégico(a) para nossos clientes. Sua missão será garantir que eles não apenas utilizem nossa plataforma **HVOICE**, mas que extraiam o máximo valor dos dados e insights gerados pela nossa tecnologia de Conversation...
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Customer Success
1 semana atrás
São Paulo, Brasil Growth Marketing Hub Ltda Tempo inteiroVaga de Customer Success Estamos em busca de um profissional para atuar na área de Customer Success, responsável por garantir a satisfação e fidelização dos clientes da empresa. Responsabilidades Realizar o onboarding de novos clientes. Manter contato constante com os clientes, identificando suas necessidades e buscando soluções para melhor...
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Customer Success
Há 6 dias
São Paulo, Brasil EMPREGARE.com Tempo inteiro**Descrição**:Estamos em um novo momento e você terá a oportunidade de participar de forma ativa apoiando a construção da área de Customer Success, aprendendo e colocando em prática conceitos de Customer Experience e Customer Success, como:- Mapeamento de personas;- Mapeamento da jornada do cliente;- Estruturação do onboarding;- Estruturação das...
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Customer Success Analyst
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São Paulo, São Paulo, Brasil Active Cloud Solutions Tempo inteiroEstamos em busca de alguém que fale a língua do cliente — e do NetSuiteSe você é deCustomer Success, sabe que o sucesso do cliente vai muito além de um "tudo bem por aí?".É entender processos, traduzir necessidades, antecipar riscos e, claro, celebrar resultados juntos.NaActive Cloud Solutions, crescemos rápido e queremos somar ao time alguém...
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Customer Success
2 semanas atrás
São Paulo, Brasil Eazybe Tempo inteiro**We’re Hiring: Customer Success Specialist (Brazil)** **Location**: Remote (Brazil) **Work Hours**: Monday - Saturday, 9:00 AM - 6:00 PM (Brazil Time) Are you passionate about **helping customers succeed** and have a **technical background**? We’re looking for a **Customer Success Specialist** to support our **Portuguese & Spanish-speaking...
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Customer Success Manager
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São Paulo, Brasil TITAN Tempo inteiroTITAN is a no-code, web-based, fast paced growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America. As a Customer Success Manager, you'll...
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Partner Customer Success Manager
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São Paulo, Brasil Qlik Tempo inteiro**What makes us Qlik**?** A Gartner® Magic Quadrant Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. We excel in...
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Ai Specialist, Customer Success
Há 6 dias
São Paulo, Brasil Zendesk Tempo inteiroJob Description The AI Specialist, Customer Success role is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk AI solutions. The overarching objective of the AI Specialist, Customer Success, is to ensure Zendesk customers realize business value and outcomes from their...
