Digital Cloud Solution Architecture IC4

Digital CSA – SMB Azure Direct Seller The Digital CSA – SMB Azure Direct Seller drives execution by advancing next best actions with customers, closing committed milestones, and accelerating Azure consumption through Cloud and AI solution play execution. The role collaborates with Digital SSPs, SI Partners, and other Microsoft resources as necessary, ensuring pipeline hygiene via MSX. Success is measured by >100% ACR Target / NNR attainment, strong commit-to-close rates (95%), and completion of required skilling. Customer Obsession Build customer confidence by aligning solutions to their desired business outcomes, including preparing them for AI transformation. Drive Operational Excellence: Ensure consistent use of the MCEM framework and digital strategies to identify and progress growth opportunities. Maintain pipeline hygiene and adopt MSX practices to improve forecasting accuracy, opportunity health, and execution discipline. Plan for Impact: Understand the critical levers that influence business objectives and proactively plan to overcome constraints and risks that may impact target achievement. Own Your Growth: Continuously build capabilities aligned to Microsoft and customer priorities, and take ownership of technical skilling and development activities. Lead with AI Readiness: Position yourself as your customer’s AI transformation consultant by upskilling in relevant workloads and scenarios. Focus on What Matters: Align daily actions and priorities to drive clarity, consistency, and measurable results. Azure Accelerate: Nominate and execute pre- and post-sales investments through Azure Accelerate across all eligible opportunities. Responsibilities Architecture Design and Deployment Lead customer/partner projects that implement technical architecture(s); provide thought leadership and support throughout pre‑sales and implementation. Drive pilots, proof of concept (POC), and value for multiple technical solutions across technology areas to prove the proposed architecture design. Move the customer forward from pilots to productive deployments by rooting pilots in business impact and appropriately leveraging growth levers. Adapt methodology and apply governance to minimize business and technical risks, define customer/partner conditions of success, and adhere to quality assurance. Receive and synthesize data about customer/partner business and technical requirements and demonstrate and prove the capability and value of those solutions. Identify, escalates, and works to resolve technical blockers to accelerate architecture implementations. Driving Customer Success Build customer timelines to identify and gain buy‑in on metrics in conjunction with partners. Establish cadence for checking in and reporting on progress. Drive new workloads jointly with sales team by leading demand generation and actively identifying new engagements. Hold peer teams accountable and bring insights to drive success of Microsoft cloud solutions. Drive One Microsoft mindset, identify gaps, and communicate financial value to the customer. Enable partners to be a part of the client‑side team. Act as the Voice of the Customer by driving new feedback, blockers, insights, and resource items across territories. Represent the customer to product teams to shape products and services. Scale Customer Engagements Proactively engage with and reach out to customer technical decision makers and influencers independently. Utilize information on customer business, industry, needs, competitive landscape, and key priorities to support digital transformation. Keep up to date with customer information, industry and market trends, and compliance regulations. Lead and ensure technical wins for core and adjacent technologies by leading technical discussions and establishing rules of engagement. Search for customer references to use in engagements. Understand team resources and support efforts to maximize the impact of customer engagements. Use knowledge of customer context and cross‑solution expertise to build credibility with customers individually or at scale. Leverage knowledge of resources with limited managerial support and proactively engage product and support teams to remediate blockers. Scale Through Partners Engage in partner sell‑with scenarios by acting as liaison between the partner and team. Capture core competitive knowledge across solution areas and deliver back to product and engineering teams. Apply and customize existing demonstration assets and oversee demonstrations of solutions. Leverage partner/customer teams as needed to prove capabilities and integration into customer environment. Review partner demonstrations and provide feedback to ensure alignment with Microsoft standards. Monitor and analyze action plans to promote customer usage of key/prioritized Microsoft solutions. Technical Leadership Build your own readiness plan and proactively identify learning gaps. Share ideas, insight, and strategic, technical input with team members. Provide thought leadership by acting as a role model for the architect community. Monitor and respond to internal and external tech community posts, attend community calls, and act as a mentor for your technology area. Contribute and participate in Customer Executive Briefing Center sessions. Share best practices internally on community calls and drive recognition of Microsoft Cloud solutions through presentations and engagements with external audiences. Conduct group training or one‑to‑many events to present and educate customers and colleagues on capabilities and benefits across Microsoft solutions. Ensure customer cloud platform enablement by gaining buy‑in at the C‑level for cloud platform readiness. Qualifications Required / Minimum Qualifications Bachelor’s Degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales OR relevant certifications from Microsoft or competitive platforms AND 3+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales OR 5+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales OR equivalent experience. Additional or Preferred Qualifications Bachelor’s Degree in Computer Science, Information Technology, Engineering, or related field AND 8+ years experience in technical architect, consulting, design and implementation, and/or sales OR equivalent experience. 4+ years experience with cloud‑based solution designs, migrations and management of technology. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Seniority level Not Applicable Employment type Full-time Job function Design, Art/Creative, and Information Technology Software Development Referrals increase your chances of interviewing at Microsoft by 2x #J-18808-Ljbffr