Application Support Engineer

2 meses atrás

Curitiba, Brasil Guidewire Software, Inc. Tempo inteiro

Are you passionate about customer success? Do you like digging into code and have a drive to continuously learn and solve problems? Do you want to be part of a global team that provides the best customer service in the industry?

If so, come join us At Guidewire, we make software that offers Property and Casualty (P&C) insurance companies the tools to take care of their customers when they need it the most, whether that’s a time of crisis, a natural disaster, an accident, or exposure to cyber risks.

We build the core applications that insurance companies use to sell and underwrite policies, settle claims and bill their customers. We also have a portfolio of innovative products serving the needs of P&C insurance companies in areas such as data management, digital online portals and predictive analytics. We serve hundreds of insurance providers all over the world, helping them handle billions of dollars of business.

We are proud to be voted a “Top 3” employer on Glassdoor by our own employees and positioned as a market leader by industry experts like Gartner. We have a fun work environment and a culture that lives by our core values of integrity, rationality and collegiality. We’re searching for people who are as passionate about working together to deliver quality products and support as we are. Join us and enjoy a career where you can make an impact. You’ll be inspired by those around you and you’ll be trusted and empowered to go further. The Application Support team is part of the Guidewire Global Support organization, delivering 24x7 service to customers who are using Guidewire software both in the Guidewire Cloud and on-premise. As an Application Support Engineer you will learn everything there is to know about Guidewire’s products and you’ll communicate and share that knowledge with Guidewire’s internal and external customers.

Essential Duties and Responsibilities
  • A Guidewire Application Support Engineer is primarily responsible for providing technical support to Guidewire customers using Guidewire products.
  • Develop and maintain deep expertise in Guidewire’s suite of products.
  • Troubleshooting and resolution of incoming support cases. This includes identifying root causes of issues, providing workarounds or solutions and collaborating with/leading other teams to resolve complex problems.
  • Communicate with customers and ensure that they receive timely and accurate updates on the status of their support requests by providing clear and concise technical explanations to technical and non-technical customers while managing the proper expectations.
  • Create and maintain knowledge articles related to the resolution of customer-reported problems with Guidewire products.
  • Execute operational tasks to provision, rebuild, configure and restore services for customer cloud environments as needed.
  • Identify areas for service improvement and collaborate with other teams to implement changes that improve the customer experience.
  • Manage and resolve incidents within contractual service level agreements (SLAs). This includes coordination with other teams and stakeholders and providing timely updates to customers.
  • Share your technical knowledge and expertise with other team members and contribute to the development of team training materials and processes.
Required Experience and Education:
  • Bachelor’s Degree in Computer Science or related field
  • Familiarity with cloud applications and cloud infrastructure/services
  • 6+ years of work experience providing technical software support for a B2B software company
  • Experience with a commercial customer incident tracking or CRM system such as Salesforce.com
  • Experience using a software defect tracking system such as JIRA
  • Advanced exposure to broad technical skills such as Java, XML, JSON, 3-tier application architecture
  • Knowledge of front-end web technologies (JavaScript/ReactJS or similar)
  • Ability to read, analyze and interpret diagnostic artifacts (heap/thread dumps, AWR reports, Datadog, etc.)
  • Strong understanding of SQL and commercial relational databases (Postgres, Oracle, etc.)
Personal qualities:
  • Outstanding troubleshooting skills.
  • Ability to think critically and display an aptitude for problem solving.
  • Employ sound business judgment when making business decisions.
  • Use creative and innovative ways to solve problems.
  • Display a strong work ethic and do whatever it takes to get the job done.
  • Demonstrate strong follow-through and consistently keep commitments to customers and other stakeholders.
  • Understand customer empathy, sense of urgency and commit to customer satisfaction.
  • Ensure that each and every customer is handled with a consummately professional attitude and the highest possible level of service.
Other Requirements:
  • Read, write and speak English fluently.
  • We provide 24x7 support and while many of our shifts are Monday through Friday during daytime hours, we rotate shifts monthly so there will be eventual evening and weekend shifts included in order to cover after-hours production emergencies.
  • Travel – Possible occasional travel (less than 5%) to other Guidewire offices for training and team meetings.

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. 380 insurers, including the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 700+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation. Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#J-18808-Ljbffr

  • Application Support Specialist

    3 semanas atrás

    Curitiba, Paraná, Brasil Luxoft Tempo inteiro

    Job OverviewWe are seeking a highly skilled Application Support Specialist to join our team at Luxoft.ResponsibilitiesImplementing pre-release and post-deployment verificationsIntegrating with Rundeck for deploymentImplementing application control solutions (start/stop scripts)Integrating with monitoring solutions (OpsRamp)Provisioning and setup of new...

  • Application change management system engineer

    3 semanas atrás

    CURITIBA, Brasil Pantheon Inc. Tempo inteiro

    Application Change Management System Engineer  is responsible for overall system  integrity and coordination with other  IT support  units to manage changes within the systems  in scope. This  is applicable mainly,  but  not limited  to SAP systems.  Detailed Description and Tasks Performed: This  role includes, but  is   not limited  to the...

  • DevOps Engineer

    Há 1 mês

    Curitiba, Paraná, Brasil Wipro Limited Tempo inteiro

    Job Title: DevOps EngineerJob Summary:We are seeking a skilled DevOps Engineer to join our team at Wipro Limited. As a DevOps Engineer, you will play a critical role in ensuring the smooth operation of our applications by automating and streamlining the integration and deployment processes.Key Responsibilities:Align and focus on continuous integration (CI)...

  • Application change management system engineer

    3 semanas atrás

    Curitiba, Brasil Netvagas Tempo inteiro

    Application Change Management System Engineer is responsible for overall system integrity and coordination with other IT support units to manage changes within the systems in scope. This is applicable mainly, but not limited to SAP systems. Detailed Description and Tasks Performed:This role includes, but is not limited to the following: Follow The Sun (FTS)...

  • Desktop Support Engineer

    Há 1 mês

    Curitiba, Brasil Sky Systems, Inc. (SkySys) Tempo inteiro

    IT Desktop Support EngineerSão Paulo, BrazilJob PurposeThe EUC onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for Field Force staff, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver...

  • Application Support Engineer

    2 meses atrás

    Curitiba, Brasil Guidewire Software, Inc. Tempo inteiro

    Are you passionate about customer success? Do you like digging into code and have a drive to continuously learn and solve problems? Do you want to be part of a global team that provides the best customer service in the industry?If so, come join us! At Guidewire, we make software that offers Property and Casualty (P&C) insurance companies the tools to take...

  • DevOps Engineer

    2 meses atrás

    Curitiba, Brasil Wipro Technologies Tempo inteiro

    Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development, and testing functions by automating and streamlining the integration and deployment processes. Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in...

  • DevOps Engineer

    2 meses atrás

    Curitiba, Brasil Wipro Limited Tempo inteiro

    Job Description Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes. Do Align and focus on continuous integration (CI) and continuous deployment (CD) of...

  • Acm (Application Change Management) Team

    4 semanas atrás

    Curitiba, Brasil Netvagas Tempo inteiro

    O Application Change Management System Engineer é responsável pela integridade geral do sistema e coordenação com outras unidades de suporte de TI para gerenciar mudanças dentro dos sistemas em escopo. Isso é aplicável principalmente, mas não limitado a sistemas SAP.Descrição detalhada e tarefas executadas:Esta função inclui, mas não está...

  • Acm (Application Change Management) Team

    4 semanas atrás

    Curitiba, Brasil Pantheon Inc. Tempo inteiro

    O Application Change Management System Engineer é responsável pela integridade geral do sistema e coordenação com outras unidades de suporte de TI para gerenciar mudanças dentro dos sistemas em escopo. Isso é aplicável principalmente, mas não limitado a sistemas SAP.Descrição detalhada e tarefas executadas:Suporte de gerenciamento de mudanças do...

  • Software Engineer

    4 meses atrás

    Curitiba, Brasil CSG Tempo inteiro

    We are looking for a Software Developer Engineer who will: You will build highly available, scalable, resilient, and maintainable systemsYou will continuously improve assigned areas by applying scripting, automation, or application packagingYou will support the platform in customer-facing environments, including troubleshooting issues and monitoring the...

  • Test Engineer

    3 semanas atrás

    curitiba, Brasil Wipro Tempo inteiro

    We are looking for aTEST ENGINEER in *CURITIBA - HYBRID* - Prado VelhoJob Duties:Creates and maintains agile work breakdown structure for all functional testing projects, and participates in agile ceremoniesInitiates testing strategy, conditions data, and creates test plan for an application under testDesigns, scripts, configures, and executes functional...

  • ESW application engineer

    Há 1 mês

    Curitiba, Brasil Volvo Group Tempo inteiro

    Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. Vehicle Technology At Vehicle Technology, we are...

  • ESW application engineer

    Há 1 mês

    Curitiba, Brasil AB Volvo Tempo inteiro

    Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. Vehicle Technology At Vehicle Technology, we are...

  • Test Engineer

    3 semanas atrás

    Curitiba, Brasil Wipro Tempo inteiro

    We are looking for a TEST ENGINEER in *CURITIBA - HYBRID* - Prado VelhoJob Duties:Creates and maintains agile work breakdown structure for all functional testing projects, and participates in agile ceremoniesInitiates testing strategy, conditions data, and creates test plan for an application under testDesigns, scripts, configures, and executes functional...

  • Software Engineer

    3 semanas atrás

    Curitiba, Paraná, Brasil Irmandade Da Santa Casa De Misericordia De Curitiba Tempo inteiro

    Job Title: Software Engineer (Backend)We are seeking a skilled Software Engineer (Backend) to join our team at "Company Name". The successful candidate will be responsible for developing and maintaining our company's back-end application, ensuring seamless integration with front-end components and databases.Responsibilities:Design, develop, and deploy...

  • Software Engineer

    4 semanas atrás

    Curitiba, Paraná, Brasil Magazine Luiza Tempo inteiro

    Job Title: Software EngineerAs a software engineer at {company}, you will be responsible for designing, developing, and testing software applications. Your primary focus will be on the backend of the application, ensuring that it is scalable, efficient, and secure.Responsibilities:Design and develop software applications using various programming languages...

  • Software Engineer

    4 semanas atrás

    Curitiba, Paraná, Brasil Grupo Marista Tempo inteiro

    Job Title: Software Engineer (Backend)Job Summary:We are seeking an experienced Software Engineer (Backend) to join our team. The successful candidate will be responsible for designing, developing, and implementing the backend of our software application.Key Responsibilities:Design and develop the backend of our software application using...

  • Test Engineer

    3 semanas atrás

    Curitiba, Brasil Wipro Tempo inteiro

    We are looking for aTEST ENGINEER in *CURITIBA - HYBRID* - Prado VelhoJob Duties:Creates and maintains agile work breakdown structure for all functional testing projects, and participates in agile ceremoniesInitiates testing strategy, conditions data, and creates test plan for an application under testDesigns, scripts, configures, and executes functional...

  • Integration software engineer

    2 meses atrás

    CURITIBA, Brasil Ewave do Brasil Tempo inteiro

    Were looking for: A responsible and self-motivated team player who likes to learn on the job and find solutions to problems Familiar with integration patterns and platforms A can-docustomer service mindset with experience from working with support in a global setting and interacting directly with customers in calls or via email Continuous Improvement mindset...