Customer Success Specialist
Há 4 dias
Customer Success Specialist (CSM) - Brazil LinKIT LATAM is a business development consulting firm focused on Latin America. On behalf of our client — a global leader in Quality Assurance (QA) software — we are seeking a Customer Success Specialist who will be responsible for managing customer needs to ensure retention and account growth. Responsibilities Maintain high customer satisfaction across a portfolio of clients throughout Latin America. Act as a trusted advisor to testing and QA management teams. Lead customer onboarding, recurring check‑ins, awareness workshops, and business reviews. Serve as the escalation point for any critical issues within the customer portfolio, coordinating with internal teams to drive resolution. Leverage account data to proactively monitor and manage customer health, retention, and product adoption. Partner with customers to define and quantify desired business outcomes and key performance indicators (KPIs). Qualifications Engineering degree (Systems or Industrial Engineering) preferred. 5+ years of experience in project management within the software testing / QA industry, working with enterprise clients. Professional experience in customer success, QA, or project management with enterprise clients. Strong communication skills and ability to build long‑term customer relationships. Advanced English and Portuguese proficiency (written and verbal). Strong knowledge of the software testing / QA industry. Professional approach to customer interactions, demonstrating patience and empathy when needed. Ability to manage time efficiently in a fast‑paced, dynamic environment. Effective collaboration with the sales team to drive account growth and with multiple internal stakeholders. Proactive mindset, with the ability to work independently and remain results‑oriented. Nice to Have Experience with QA, testing, or test automation solutions. Familiarity with ERP, Cloud, or DevOps environments. Understanding of application development processes. What's great in the job? Great team of smart people, in a friendly and results driven culture. An experienced mentor at the executive level who sees the value in your constant effort and supports your initiatives. An expanding industry with billions in valuation and a unique opportunity to be the pioneer in the country. Attractive incentive programs that can drive performance and achieve sales targets. Lot of collaboration between different departments, such as marketing, pre‑sales and customer service, that lead to a more cohesive and effective sales effort. Working Conditions Customer Relationship Personal Evolution Autonomy Administrative Work Technical Expertise Sao Paulo, Brazil is the preferable place of living for this position. #J-18808-Ljbffr
-
Ai Specialist, Customer Success
4 semanas atrás
São Paulo, Brasil Zendesk Tempo inteiroJob Description The AI Specialist, Customer Success role is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk AI solutions. The overarching objective of the AI Specialist, Customer Success, is to ensure Zendesk customers realize business value and outcomes from their...
-
Ai Specialist, Customer Success
4 semanas atrás
São Paulo, Brasil Zendesk Tempo inteiroJob Description The AI Specialist, Customer Success role is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk AI solutions. The overarching objective of the AI Specialist, Customer Success, is to ensure Zendesk customers realize business value and outcomes from their...
-
AI Specialist, Customer Success
4 semanas atrás
São Paulo, Brasil Zendesk Tempo inteiroJoin to apply for the AI Specialist, Customer Success role at Zendesk Job Description The AI Specialist, Customer Success role is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk AI solutions. The overarching objective of the AI Specialist, Customer Success is to ensure...
-
AI Specialist, Customer Success
Há 7 dias
São Paulo, São Paulo, Brasil Zendesk Tempo inteiroJob DescriptionThe AI Specialist, Customer Success role is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk AI solutions.The overarching objective of the AI Specialist, Customer Success, is to ensure Zendesk customers realize business value and outcomes from their...
-
Customer Success Specialist
3 semanas atrás
São Paulo, Brasil Smarter Contact Tempo inteiroWe’re expanding our Customer Success team and hiring a high-performing Customer Success Specialist. You will own the long-term success, retention, and expansion of active customers. This role is analytical, consultative, and performance-driven. You are a partner, not support. If you understand real estate investing, SMS performance, and how to turn data...
-
Cloud Customer Success Specialist
1 semana atrás
Greater São Paulo Area, Brasil Sistas In Sales Tempo inteiroJob DescriptionThe Oracle Cloud organization is looking for a Cloud Customer Success Specialist to be customers advisor, guiding trough the best practices and supporting customer in different situations: Cloud Adoption ad Usage, Customer Advocate inside Oracle. The Technical skill is just one part of the role, the need is also having customer centric,...
-
Customer Success
Há 4 dias
São Paulo, Brasil Eazybe Tempo inteiro**We’re Hiring: Customer Success Specialist (Brazil)****Location**: Remote (Brazil)**Work Hours**: Monday - Saturday, 9:00 AM - 6:00 PM (Brazil Time)Are you passionate about **helping customers succeed** and have a **technical background**? We’re looking for a **Customer Success Specialist** to support our **Portuguese & Spanish-speaking clients**.**What...
-
Customer Success Specialist
2 semanas atrás
São Paulo, São Paulo, Brasil SupportYourApp Tempo inteiroWe are looking for an enthusiastic and results-oriented Customer Success Specialist for our B2B clients. In this role, you will be responsible for managing the entire customer journey, from initial product implementation to long-term success and growth. The ideal candidate will possess a blend of strong technical aptitude, account management expertise, and...
-
Customer Success Specialist
2 semanas atrás
São Paulo, São Paulo, Brasil SupportYourApp Tempo inteiroWe are looking for an enthusiastic and results-orientedCustomer Success Specialistfor our B2B clients. In this role, you will be responsible for managing the entire customer journey, from initial product implementation to long-term success and growth. The ideal candidate will possess a blend of strong technical aptitude, account management expertise, and...
-
Customer Success Specialist
2 semanas atrás
São Paulo, Brasil Zendesk Tempo inteiroJob Description**The Customer Success Specialist will**- ** Own a portfolio of 20-25 cross-segment (Enterprise, Mid-Market, Commercial) customers,** **as their single point of contact, helping them achieve their strategic goals and realize significant value using the platform.- Be a product expert and develop a comprehensive understanding of how Ultimate can...
