Tiktok Commerce

Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
About the Team
The Governance and Experience team is a global team responsible for ensuring that our platform provides a safe, welcoming, and enjoyable experience for our Merchants, Creators and our community. We value user satisfaction and work on policies, rules and systems to ensure quality.
As the Senior Manager of Seller & Listing Governance and Enforcement Strategies, you will be leading a team consisting of policy managers, investigation operations and program managers to drive seller & listing performance optimization, and design projects to ensure balance between growth and sustainability of the platform in each market.
Roles & Responsibilities
- Lead, cultivate and provide guidance to team members and design career development opportunities for them.
- Design sellers performance requirements and policies related to onboarding, fulfillment, seller services and seller funds management by conducting benchmark research and understanding sellers profilings.
- Drive programs to mitigate risks and launch enforcement strategies targeting problems related to high cancellation, late shipment, bad seller services, seller abuse and tiring of sellers to ensure good purchasing experiences while balancing frictions added to sellers.
- Establish processes and investigational framework to identify emerging seller abuses and respond to any regulatory inquiries regarding sellers malicious behaviours.
- Collaborate with global teams to drive key metric improvements in areas related to onboarding KYB/KYC processes, policy education and IPR infringement mitigations.
- Drive high quality BRD outputs and product compliance research to ensure regulatory and compliance requirements are met.
- Manage and update category risk assessment of each local market.
- Triage risk and benefits of opening of high risk categories and designing enforcement programs to ensure safety and monitor risks.
**Qualifications**:
- 5+ years of professional experience in consumer product safety, compliance or regulatory research fields.
- Great research and investigation skills, able to discover the unknown.
- At least 2 years of people management experience managing a size of 5 or more.
- Experience using data and metrics to measure impact and determine improvements.
- Experience acting as a program manager and collaborating with XFN teams to drive end results.
- Understanding of regulatory trends related to e-commerce in any North American market is a strong plus.
- Excellent written and verbal communication skills in English & Brazilian Portuguese, demonstrating effective, clear and professional written and oral communication.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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