Technical Support Engineer, Trilogy
Há 2 dias
Technical Support Engineer, Trilogy (Remote) - $60,000/year USD Remote technical support role for Trilogy’s AI-driven customer service platform. You’ll work as an independent contractor through Crossover, providing human expertise on complex tickets that AI escalates to you. Base pay range $30.00/hr (approximately $60,000 per year for full‑time hours) Trilogy’s customer support operates on sophisticated AI that handles most simple issues. Your focus will be on challenging, diverse problems that AI can’t resolve, applying deep technical knowledge across our extensive product ecosystem. What You Will Be Doing AI-Enhanced Problem Resolution : Examine complex tickets escalated by AI, apply human judgment and expertise in areas where AI is limited, and help improve the AI system to reduce future gaps What You Won’t Be Doing Spending two months onboarding; you are expected to become productive across multiple products in your first month Relying on managers to unblock you; candidates who cannot solve their own obstacles will find this role challenging Key Responsibilities Combine human technical expertise with AI-driven tools to provide outstanding customer support, concentrating on sophisticated issues that remain beyond full AI resolution Basic Requirements A minimum of 3 years of total experience in technical customer support roles Advanced proficiency with generative AI (e.g., working with multiple AI platforms, automating workflows, building custom GPTs); experience limited to using LLMs for research, learning, brainstorming, or content creation will not meet this requirement About Trilogy Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for relentlessly seeking top talent, innovating new technology, and incubating new businesses. Our focus is to deliver simple, customer-facing designs and to continuously grow across modern cloud-based stacks. Working with Us Full‑time (40 hours per week), long‑term contract through Crossover as a Contractor of Record. Compensation is $30/hr, paid weekly. Experience working in similar independent contractor agreements is a plus. #J-18808-Ljbffr
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Technical Support Engineer, Trilogy
2 semanas atrás
Florianópolis, Brasil Crossover Tempo inteiroTechnical Support Engineer, Trilogy (Remote) - $60,000/year USD Join to apply for the Technical Support Engineer, Trilogy (Remote) - $60,000/year USD role at Crossover. This range is provided by Crossover. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range: $30.00/hr - $30.00/hr At most...
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Technical Support Engineer, Trilogy
Há 3 dias
Florianópolis, Santa Catarina, Brasil Crossover Tempo inteiroAt most organizations, customer support suffers from inefficiency and subpar execution. Support professionals often spend their time on mundane, repetitive work or find themselves blocked by issues that fall outside their limited domain knowledge. Research indicates that more than 60% of support tickets are escalated due to insufficient skill or knowledge at...
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Technical Support Engineer
Há 5 dias
Florianópolis, Brasil Allstarsit Tempo inteiroOur client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding.The product supports both SaaS and on-prem deployments.Support is organized into 4 pods: Analytics, DevEx, Data, and...
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Technical Support Engineer
3 semanas atrás
Florianópolis, Brasil ALLSTARSIT Tempo inteiroOur client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods: Analytics, DevEx, Data, and...
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Technical Support Engineer
3 semanas atrás
Florianópolis, Brasil ALLSTARSIT Tempo inteiroCompany & ProductOur client is a Business Intelligence platform enabling customers to connect multiple data sources (e.G., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods: Analytics,...
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Technical Support Engineer
3 semanas atrás
Florianópolis, Brasil ALLSTARSIT Tempo inteiroCompany & Product Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods:...
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Technical Support Engineer
3 semanas atrás
Florianópolis, Brasil ALLSTARSIT Tempo inteiroCompany & Product Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods:...
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Technical Support Engineer
3 semanas atrás
Florianópolis, Brasil ALLSTARSIT Tempo inteiroCompany & ProductOur client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods: Analytics,...
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Technical Support Engineer
3 semanas atrás
Florianópolis, Brasil ALLSTARSIT Tempo inteiroCompany & Product Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods:...
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Technical Support Engineer
3 semanas atrás
Florianópolis, Brasil ALLSTARSIT Tempo inteiroCompany & ProductOur client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods: Analytics,...
