Retail Solutions Manager

Time type: Full time

Posted on: Posted 30+ Days Ago

Job Requisition ID: JR20901

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates, and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely, and with less environmental impact.

What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Key Responsibilities May Include:

• Lead, coach, and mentor a team of Retail Account Managers, fostering a high-performance culture that drives asset recovery, supply chain efficiency, and customer satisfaction.
• Maintain a succession plan for key roles, ensuring the development of high-potential team members and effective management of poor performance.
• Develop and execute strategic plans for the Retail Account Management team, ensuring alignment with CHEP's broader business goals and delivering mutual value for both CHEP and its retail partners.
• Build and maintain strong, strategic partnerships with key retail accounts, leveraging deep market insights to deliver customized solutions that add value for both parties.
• Track and manage critical KPIs such as asset productivity, pallet recovery, and cycle time efficiency, ensuring accountability within the team to meet and exceed performance targets.
• Collaborate with internal teams including finance, legal, supply chain, and customer service to ensure smooth operations, strategic alignment, and seamless execution of key initiatives.
• Drive the adoption of new technologies and innovative tools that improve the Retail Account Management team's performance, enhancing both customer satisfaction and operational efficiency.
• Build strong, trust-based relationships across multiple levels of retail organizations, ensuring CHEP is seen as a trusted partner and advocate for its products and services.
• Lead process improvement initiatives, ensuring the team embraces continuous learning, development, and innovation to stay competitive and deliver exceptional results.

Position Purpose

To lead account management activities across region 2, accountable for approximately 50% of national volume and reporting directly to the Country General Manager (CGM). Key performance areas include developing and maintaining strong senior and operational relationships with key retailers, growing and maintaining retailer advocacy for CHEP, improving asset management and productivity, reducing losses and leakage rates, and identifying and delivering revenue opportunities from reuse or other retailers' activities, as well as loss compensation opportunities.

The role carries responsibility for a pool of 8 million pallet movements.

Major/Key Accountabilities

Strategic alignment & growth: develop the strategic and tactical roadmap of Brazil's retail strategy for region 2, focusing on excellent execution of programs and initiatives to drive retail transformation. Achieve commercial targets for retailers in region 2 by developing strategies to expand revenue streams such as extended cycle time, reuse, misuse, loss compensation, and other activities. Strengthen collaborative partnerships that drive mutual value, including advocacy, managed exchange, total pallet management solutions, transport collaboration, backhaul circuits, damage rate improvement, and new platform implementations like LMS.

Asset productivity: implement the asset productivity framework to meet the company's objectives and long-term ambitions, improving KPIs such as flow-through ratio, leakage rate, cycle time, and retail strategy compensation.

Transformation: lead initiatives to drive the Retail Solutions transformation program in Brazil, enabled by digital capabilities like data analytics, technology, Ultra devices, and diagnostics.

Customer experience: improve NPS and other customer satisfaction metrics for region 2 retailers, ensuring high service standards throughout the customer journey.

People: develop a high-performance team, increase engagement, invest in training and coaching, and foster leadership beyond current roles, modeling appropriate behaviors.

Cost efficiency: ensure delivery of the functional budget and identify opportunities for efficiency improvements.

Relationship management: build multi-level relationships with retailers, from owners and senior leaders to operational staff, and participate in industry forums to increase CHEP's visibility and credibility.

Contribute to Brazil's overall strategic direction and act as a role model within Latin America, collaborating across teams to optimize activities.

Qualifications

Business, Engineering, or Commercial degree; MBA preferred.

Experience

• Minimum 4 years in a commercial manager role with people leadership.
• Minimum 10 years in general business experience.

Remote Type Hybrid RemoteSkills to succeed in the role Account Management, Adaptability, Business Strategies, Communication, Cross-Functional Work, Customer Satisfaction, Data-Driven Decision Making, Digital Literacy, Emotional Intelligence, Feedback, Inclusive Leadership, Innovation, Mentorship, Motivating Teams, Negotiation, Partnership Development, Relationship Management, Revenue Growth, Solutions Development

We are an Equal Opportunity Employer and committed to diversity, fairness, and respect for all. We do not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or other protected classes. Beware of fraudulent job offers claiming to represent CHEP; always verify through official channels.

About Us

CHEP helps move more goods to more people in more places than any other organization via our pallets, crates, and containers. We operate globally with approximately 13,000 employees in 60 countries, committed to sustainability and innovation.

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