After Sales Training Manager

The Training Manager will be responsible for developing technical & non-technical qualification programs for After Sales. His/her goal is to manage qualification KPIs and matrix, being responsible for conducting training sessions for new products launch events and developing PBR Training Center activities and managing training assets.
**Responsabilidades e atribuições** Tasks**
**Training Delivery and Certification**
- Maintain the required level of technical expertise by participating in PAG training for trainers;
- Perform Technical Training to Dealer Technicians;
- Manage/supervise ILT (Instructor Lead Training);
- Offer technical training to service advisors;
- ZPT (Certified Porsche Technician) program management: Target/ Training/ Test/ Certificate;
- High Voltage Qualification Management and Certification (HVE/HVT);
- Overall responsibility for achieving technical training targets and KPIs;
- Deliver certification for service advisors through PGCS (Porsche Global Certification System);
- Manage After Sales Non-Technical training to ensure achievement of targets and KPIs.
**Training Management**
- Assess the knowledge level of the Dealer After Sales Strategic Team, identify training needs, and define short-, mid-, and long-term individual training plans;
- Organization of annual training plan (budget, venue, invitation, participants checking) and reporting;
- Maintain AS staffs' training history and results;
- Plan and ensure availability of training facility and required training vehicles;
- Develop and manage training material (literature, systems, etc.) incl. procurement and maintenance;
- Attendance of PAG Train the Trainer seminars and International Training Conference.
**LMS/CMS Management (PPN Support)**
- Management of PPN users and certificates of After Sales personnel;
- Support & solve functional PPN problems (operational topics);
- Training Database and reports analysis
- Web based training (WBT): Learning Path management for all affected AS personnel;
- Manage Global Learning Patch content and ensure up to date methodology;
- Create and adapt training materials, workbooks and manual translations;
- Train the local trainers to support PBR certification strategy.
**Translation and Proofreading of Documents and Information**
- Proofread the Driver's Manual, manage printing of the Brazilian version and supply to VPC;
- Provide translation and proofreading support for PPN content, both for PAG and the agency;
- Translate and proofread training materials, including WBT and Theory Test questionnaires;
- Proofread service information materials.
**Requisitos e qualificações** Education**
- Bachelor's Degree in Engineering (Mechanical, Electrical or related areas);
- Automotive Technical Training, Training Organization, High Voltage Expert (HVE).
**Experience**
- 5 years working experience in Technical Training related fields;
- Sound knowledge and proven experience in the Automotive Industry (Manufacture Industry knowledge preferred);
- Body & Repair experience is desirable (with aluminum expertise).
**Competencies and skills**
- Solid analytical capacity;
- Structured working method with attention to organization and documentation;
- Clear and confident communications skills, both verbal and written;
- Ability to conduct public presentations;
- Strong "car culture" and automotive knowledge;
- Fluency in English language is required.
**Informações adicionais** Work environment**:Position is based in Sao Paulo, SP
On site work - São Paulo Office
STRATEGIC THINK / SMART IMPLEMENTATION
Em 1997, a Stuttgart Veículos foi nomeada representante oficial de importações da Porsche no Brasil e ao longo dos anos desenvolveu o país para uma posição de destaque entre os maiores importadores da marca na América Latina.
Em Agosto de 2015 a Porsche Brasil assumiu as operações no país tornando-se oficialmente a 18° subsidiária da marca no mundo e a primeira da América Latina, o escritório está sediado na cidade de São Paulo.
Atualmente quem está à frente da empresa que conta com mais de 50 funcionários é Peter Vogel, Diretor Presidente da Porsche Brasil.
A rede de concessionárias no país é formada por quatorze Porsche Centers (showroom e pós vendas) e um Centro Técnico que estão localizados nas principais cidades: São Paulo, Rio de Janeiro, Belo Horizonte, Brasília, Goiânia, Campinas, Curitiba, Fortaleza, Salvador, Florianópolis, Porto Alegre, Recife e Ribeirão Preto.

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