Sales Training Manager

DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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You'll be joining the Commercial Enablement team at 99Food, a fast-paced and high-growth business unit responsible for equipping the sales force with the strategy, tools, knowledge, and support needed to win in the field. Our mission is to ensure scalable, high-performance growth without compromising excellence — building robust, repeatable, and impactful structures that empower our teams across all regions.

This role focuses specifically on scaling sales performance through strategic education, onboarding, communication, and knowledge management, with a strong emphasis on clarity, consistency, and strengthening the commercial capabilities of our sales force.

As Sales Training Manager, you will play a critical role in shaping how our Business Developers (BDs) learn, evolve, and succeed in the field. In addition to leading training initiatives, you will also be responsible for building and maintaining a robust Knowledge Base (playbooks, guides, best practices) and owning the sales communication strategy, ensuring our field teams remain aligned, informed, and empowered to perform at their best.

• Designing and delivering comprehensive sales training programs for onboarding, upskilling, and continuous learning across various sales profiles (hunter, farmer, key accounts).

• Facilitating engaging live and virtual training sessions, including roleplays, coaching, and practice-based learning.

• Creating and maintaining the company's Sales Knowledge Base, including playbooks, job aids, how-to guides, and a centralized source of truth for the commercial team.

• Acting as the sales communication POC, crafting clear and consistent messages to field teams about new processes, product changes, sales campaigns, and business priorities.

• Partnering with Sales, Product, and Operations leadership to ensure training content and knowledge materials are fully aligned with business needs and sales strategy.

• Tracking training effectiveness through defined KPIs, performance outcomes, and field feedback, and iterating programs for continuous improvement.

• Managing training calendars, LMS tools, content repositories, and vendor relationships, when applicable.

• Proven experience (6+ years) in Sales Enablement, Sales Training, or Field Sales Development, ideally in high-growth, B2B or tech-driven environments.

• Strong background in building and delivering adult learning experiences, with a passion for real-world application and measurable impact.

• Excellent organizational skills and written communication abilities, you know how to document processes clearly, keep resources up to date, and make complex ideas digestible.

• Experience managing or contributing to a Knowledge Base, with a focus on structure, accessibility, and ongoing governance.

• Ability to craft compelling sales communications that drive alignment and motivation across field teams.

• Familiarity with learning and sales methodologies (consultative, solution selling), CRM workflows, and the operational reality of field sales.

• A strategic mindset with a hands-on approach: you think long-term but execute fast and efficiently.

• Fluency in Portuguese and English are mandatory.

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That's why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.

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