Senior Payments

We are Kaizen GamingKaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there'll be no average day for you. Ready to Press Play on Potential?Let's start with the roleAs a Payments and Fraud Analyst you will be responsible for monitoring and analyzing transactions related to payments and detecting fraudulent activities. Your primary objective will be to ensure the integrity and security of financial transactions while optimizing payment processes for efficiency, customer satisfaction and compliance with regulatory requirements.This role is crucial in maintaining the trustworthiness of our operations and delivering exceptional service to our customers.As a Senior Payments & Fraud Analyst, you will:
Monitor and analyze payment transactions to identify potential fraudulent activity;
Report on and analyze payment and fraud-related issues;
Utilize fraud detectiontools and techniques to identify suspicious patterns or behaviors and promptly investigate and escalate potential fraud incidents;
Conduct risk assessments on payment transactions and implement strategies to mitigate the risks associated with fraudulent activityManage payment processing operations, including processing payments, reconciling accounts, and ensuring compliance with regulatory requirements and industry standards;
Investigate payment-related discrepancies, chargebacks, and disputes, working collaboratively with internal teams and external stakeholders to resolve issues efficientlyCommunicate findings and recommendations to team leaders;
Work closely with the Customer Service teams to address payment-related issues and resolve customer inquiries in a timely manner;
Stay up to dateon regulatory requirements and industry best practices related to payments and fraud prevention, ensuring compliance with relevant regulations and guidelines;
Monitor systemsand automation performance;
Liaise with external payment service providers and financial institutions to optimize payment processes and mitigate risks;
Collaborate with the Technology teams to continuously improve existing processes.What you'll bring:
Ability to collect data, establish facts, and draw valid conclusions;
At least one year of experience in betting industry is required;
Excellent attention to detail and problem-solving abilities;
Familiarity with Anti-Money Laundering and Know Your Customer principles;
Excellent organizational and communication skills;
Proficiency in Microsoft Office/Google Suite;
Flexibility to work based on business needs — including morning and evening shifts, weekends, and holidays;
Good verbal andwritten communication skills in English;
Proven experience in payment processing or fraud detection, preferably within the online gaming/betting industry;
Good knowledge of sportsbook & casino products.Kaizen Gaming PerksHybrid way of workingA buddy will support you with your onboardingCompetitive pay and bonus schemePrivate health insurance for you and your familyMonthly meal allowanceMulti-sport cardDevelopmental 360° feedback frameworkUnlimited access to Udemy & continuous training#LI-HybridRecruitment Privacy NoticeRegarding the data you share with us, you may find and read our recruitment privacy notice here.We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.#J-18808-Ljbffr

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