Student Financial Coordinator

Há 22 horas

Rio de Janeiro, Brasil Inside Higher Ed Tempo inteiro

Student Financial Coordinator – Inside Higher Ed The coordinator serves as a frontline Student Accounts coordinator, providing clear, accurate, and empathetic financial guidance to students. They respond to inquiries by phone, email, and in person—including during some nontraditional hours—and conduct detailed account reviews. They collaborate with Cashiering, Bursar Systems, Registrar, Auxiliary Services, and Financial Aid to resolve billing discrepancies and ensure accurate account updates. The position requires strong communication, customer service experience, problem‑solving skills, and the ability to support adult learners. Supervisory Accountability None Nature and Scope The coordinator helps students understand charges, deadlines, holds, and financial processes while ensuring issues are resolved efficiently and in alignment with university policies. Principal Accountabilities Serve as primary point of contact for students, responding to financial inquiries via phone, email, in person, and during some nontraditional hours. Conduct comprehensive student account reviews and identify discrepancies. Coordinate with Cashiering, Bursar Systems, Registrar, Auxiliary Services, and Financial Aid to resolve billing issues and ensure accurate updates. Educate students on billing policies, deadlines, payment options, and the financial implications of academic actions. Document interactions, maintain accurate case notes, and ensure timely account resolution. Provide high‑quality, empathetic guidance to support student persistence and financial clarity. Core Competencies Ability to deliver patient, empathetic, and solution‑oriented support. Identifies issues, interprets account activity, and determines appropriate next steps. Clear, concise, and professional written and verbal communication across multiple channels. Works effectively with cross‑functional offices to resolve discrepancies and support accurate billing. Ensures accuracy in account reviews, documentation, and follow‑through. Comfort working in a fast‑paced environment and supporting evening or nontraditional service hours. Ability to understand and communicate institutional billing, financial aid, and registration policies. Minimum Requirements Bachelor’s degree preferred; equivalent education and experience may be considered. Experience in customer service and/or financial operations, ideally in higher education or a service‑focused environment. Experience supporting adult or nontraditional learners strongly preferred. Ability and willingness to work evening or nontraditional hours based on program needs. Strong written and verbal communication skills with ability to provide accurate, empathetic guidance. Demonstrated ability to analyze accounts, problem‑solve, and coordinate with multiple campus offices. Seniority Level Entry level Employment Type Full‑time Job Function Finance and Sales Industries Online Audio and Video Media #J-18808-Ljbffr

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