Manager 1, Technical Support Engineering

Manager 1, Technical Support Engineering - BrazilWe are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Manage, develop, coach and mentor a team of Technical Support Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 400+ integrations Act as the owner for your team’s accountability and performance - partnering closely with upper management to facilitate performance reviews, performance plans, and any employee relations issues for your direct reports Ensure successful training and onboarding of new hires Guide the team through technical-training, certificates and additional learning and development needs Build out documentation and knowledge base articles for a variety of technologies Drive projects or initiatives to improve team productivity, process, or procedure Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary Who You Are: Passionate about people management and/or mentorship with previous experience leading a team Self-motivated, detail-attentive, and have a desire for continuous learning A critical thinker who defaults to a client-centric approach A tinkerer with some programming experience and a basic knowledge of Linux Able to work a rotating schedule that requires weekend availability Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.) Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: Best-in-breed onboarding Intra-departmental mentor and buddy program for in-house networking New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing An inclusive company culture, able to join our Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications. Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website I certify that the information provided in this application is true and correct to the best of my knowledge. I understand that any false statements or omissions may result in disqualification from employment consideration or, if employed, in termination. * Select... I understand my application will be processed in accordance with Datadog’s Candidate Privacy Policy. * Select... Are you legally authorised to work full-time in the country where this job is based? * Select... NB: We may not be able to provide visa/work permit sponsorship for this role. Current authorization to work in this country will be needed to complete the hiring process. In what cities are you available to work? * Select... This job requires you to be in the office 3 days a week. All open locations for this role are listed at the top of this page. For accommodations, find the link in the Recruiter's email signature. Please select all the languages you speak fluently. * Select... Select all the languages in which you have business-level fluency, both in verbal and written communication. How did you hear about this opportunity? * Select... Voluntary Self-Identification of GenderAt Datadog, diversity means making a conscious effort to reflect the many experiences and identities of the world outside, while treating each other with fairness and without bias. Inclusion is the choice we make every day to foster an environment where people of all backgrounds not only belong, but excel, so that together, as a company, we can succeed. To that end, candidates may voluntarily complete, in whole or in part or not at all, the below self-identification survey. This information, should you choose to provide it, will be stored and processed in accordance with our Applicant and Candidate Privacy Policy . Whatever your decision, it will not be considered in the hiring process or other employment decisions. Datadog does not discriminate or make employment decisions based on any protected group status, pursuant to applicable laws. Voluntary Self-Identification of Gender: * Select... #J-18808-Ljbffr