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Courier Experience Operations Manager
4 semanas atrás
Responsibilities:
1. Responsible for the design and operation of the entire process and link of rider service, and continuously improve the basic systems and product links of rider service workflow, implementation specifications and other basic systems and product links
2. Continuously improve rider service solutions, pay attention to rider experience, establish effective operation mechanisms, empower various business teams and improve their problem-solving capabilities
3. Insight, analysis, find out the pain points of riders, and work closely with the collaborative team to promote the problem to solve the problem from the source and reduce the occurrence of the problem
4. Through online and offline methods, enhance the loyalty and experience of platform riders
Requirements:
1. Have strong service awareness and excellent communication and expression skills
2. Have the ability to discover problems and actively improve, as well as strong business promotion capabilities, and propose complete optimization plans and promote the implementation of the plan to achieve results.
3. Able to collaborate or integrate internal and external resources, and have a team spirit
4. Strong logic, able to clearly judge rider pain points, analyse specific factors that affect rider experience, and provide reasonable solutions
