Retail Customer Service Manager

1 semana atrás

São Paulo, Brasil Playtech Tempo inteiro

**Ready to level up your career?****Playtech Managed Services** is looking for a passionate and driven **Retail Customer Service Manager** to join our growing team in **São Paulo**. If you're ready to take ownership of retail customer service operations and lead a high-performing team, this is your chance to make an impact.**Your influential mission. You will...**- Manage a team of Retail Customer Service Agents, Team Leads, and Shift Managers across retail sportsbook operations.- Provide coaching, performance feedback, and career development opportunities to help your team grow.- Lead recruitment, onboarding, and promotion processes for customer service roles.- Monitor daily operations to ensure service levels and KPIs are consistently met across all support channels.- Collaborate with Product, Risk, Payments, and Compliance teams to resolve escalations and improve service delivery.- Support the launch of new betting products and technologies across retail locations.- Analyze customer feedback and betting behavior to identify service gaps and drive improvements.- Ensure compliance with local and international gambling regulations, including Responsible Gambling, AML, and Data Protection policies.- Present performance insights and operational updates to senior leadership and corporate clients.- Act as the key point of contact between internal stakeholders and retail site operators.**Qualifications**:**Components for success. You...**- Have at least 1 year of experience in a similar role, ideally within a customer service or sportsbook environment.- Speak advanced English (C1) and native-level Brazilian Portuguese (PT-BR).- Are tech-savvy, with strong computer literacy and proficiency in MS Office tools.- Understand customer service principles and know how to manage high-volume inquiries with professionalism and empathy.- Are results-driven, organized, and a confident communicator with strong presentation skills.- Thrive in fast-paced environments, with excellent multitasking and prioritization abilities.- Have a passion for sports and betting, and a service-oriented mindset.**You'll get extra points for...**- Have experience in sportsbook operations or retail betting environments.- Are comfortable presenting to stakeholders and clients.- Enjoy solving problems and improving processes with creativity and resilience.**Additional Information**:**Thrive in a culture that values...**- A supportive and collaborative team environment.- Opportunities for professional growth and development.- A commitment to innovation and excellence.- A diverse and inclusive workplace where everyone is welcome.- Comprehensive benefits and competitive compensation.**HOW TO APPLY?****Join our team at Playtech's new Brazilian office of Playtech Managed Services (PTMS)**, where we work together to support and enhance our live products and services. Be part of a global, dynamic and innovative team that values collaboration, continuous learning, and excellence.- Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work._

  • Retail Customer Service Manager

    2 semanas atrás

    São Paulo, Brasil Playtech Tempo inteiro

    **Ready to level up your career?** **Playtech Managed Services** is looking for a passionate and driven **Retail Customer Service Manager** to join our growing team in **São Paulo**. If you're ready to take ownership of retail customer service operations and lead a high-performing team, this is your chance to make an impact. **Your influential mission....

  • Retail Customer Service Manager

    1 semana atrás

    São Paulo, Brasil Playtech Tempo inteiro

    **Company Description** Аbout Playtech**Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming...

  • Retail Customer Service Manager

    2 semanas atrás

    São Paulo, Brasil Playtech Tempo inteiro

    **Company Description** Аbout Playtech** Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming...

  • Retail Manager

    Há 7 dias

    Sao Paulo, Brasil Amzn Servicos de Varejo do Bra Tempo inteiro

    Strong written and oral communication skills in English and Portuguese; - Experience in strategy, consultancy, financial analysis, category management, account management, product management, project management, buying or marketing; - Abilities in cost management and defining business strategy; - Strong analytical abilities and analytical skills; -...

  • Senior Retail Manager, Retail Consumables

    2 semanas atrás

    São Paulo, SP, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Strong written and oral communication skills in English and Portuguese; - Experience in strategy, consultancy, financial analysis, category management, account management, product management, project management, buying or marketing; - Abilities in cost management and defining business strategy; - Strong analytical abilities and analytical skills; -...

  • Customer Success Manager

    2 semanas atrás

    São Paulo, Brasil vaga para Customer Success Manager Tempo inteiro

    Sobre a vaga A BLIP está expandindo o seu time de Customer Success para atender contas estratégicas e de grande porte do portfólio. Estamos em busca de um (a) Customer Success Manager, com sólida experiência em tecnologia e gestão de clientes enterprise, capaz de atuar de forma consultiva, estratégica e orientada a resultados de negócio para compor o...

  • Vendor Manager

    1 semana atrás

    São Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Strong written and oral communication skills in English and Portuguese; - Experience in strategy, consultancy, financial analysis, category management, account management, product management, project management, buying or marketing; - Abilities in cost management and defining business strategy; - Strong analytical abilities and analytical skills; -...

  • Vendor Manager

    1 semana atrás

    São Paulo, Brasil Amazon.com Tempo inteiro

    DESCRIPTION Amazon is an equal opportunity employer and hires qualified individuals regardless of gender, race, sexual orientation, religion, nationality, age or disability. Amazon Brazil is looking for a dynamic senior vendor manager to play an important role within the Retail team by adding selection, analyzing business data, driving vendor performance,...

  • Retail Operations Manager

    Há 3 horas

    São Paulo, Brasil Beijing Foreign Enterprise Management Consultants Co.,Ltd. Tempo inteiro

    On behalf of Huawei, a world-renowned information and communication technology company, we are looking for talents for the position ofRetail Operations Specialist/ Junior Retail Manager to join our retail operations team.KEY RESPONSIBILITIESOversee end-to-end retail store operations, ensuring consistent store image, visual merchandising, and sales...

  • Retail Operations Manager

    3 semanas atrás

    São Paulo, Brasil Beijing Foreign Enterprise Management Consultants Co.,Ltd. Tempo inteiro

    On behalf of Huawei, a world-renowned information and communication technology company, we are looking for talents for the position of Retail Operations Specialist / Junior Retail Manager to join our retail operations team. KEY RESPONSIBILITIES - Oversee end-to-end retail store operations, ensuring consistent store image, visual merchandising, and sales...