Retail Customer Service Manager

Há 2 dias

São Paulo, Brasil Playtech Tempo inteiro

**Ready to level up your career?**

**Playtech Managed Services** is looking for a passionate and driven **Retail Customer Service Manager** to join our growing team in **São Paulo**. If you're ready to take ownership of retail customer service operations and lead a high-performing team, this is your chance to make an impact.

**Your influential mission. You will...**
- Manage a team of Retail Customer Service Agents, Team Leads, and Shift Managers across retail sportsbook operations.
- Provide coaching, performance feedback, and career development opportunities to help your team grow.
- Lead recruitment, onboarding, and promotion processes for customer service roles.
- Monitor daily operations to ensure service levels and KPIs are consistently met across all support channels.
- Collaborate with Product, Risk, Payments, and Compliance teams to resolve escalations and improve service delivery.
- Support the launch of new betting products and technologies across retail locations.
- Analyze customer feedback and betting behavior to identify service gaps and drive improvements.
- Ensure compliance with local and international gambling regulations, including Responsible Gambling, AML, and Data Protection policies.
- Present performance insights and operational updates to senior leadership and corporate clients.
- Act as the key point of contact between internal stakeholders and retail site operators.

**Qualifications**:
**Components for success. You...**
- Have at least 1 year of experience in a similar role, ideally within a customer service or sportsbook environment.
- Speak advanced English (C1) and native-level Brazilian Portuguese (PT-BR).
- Are tech-savvy, with strong computer literacy and proficiency in MS Office tools.
- Understand customer service principles and know how to manage high-volume inquiries with professionalism and empathy.
- Are results-driven, organized, and a confident communicator with strong presentation skills.
- Thrive in fast-paced environments, with excellent multitasking and prioritization abilities.
- Have a passion for sports and betting, and a service-oriented mindset.

**You'll get extra points for...**
- Have experience in sportsbook operations or retail betting environments.
- Are comfortable presenting to stakeholders and clients.
- Enjoy solving problems and improving processes with creativity and resilience.

**Additional Information**:
**Thrive in a culture that values...**
- A supportive and collaborative team environment.
- Opportunities for professional growth and development.
- A commitment to innovation and excellence.
- A diverse and inclusive workplace where everyone is welcome.
- Comprehensive benefits and competitive compensation.

**HOW TO APPLY?**

**Join our team at Playtech's new Brazilian office of Playtech Managed Services (PTMS)**, where we work together to support and enhance our live products and services. Be part of a global, dynamic and innovative team that values collaboration, continuous learning, and excellence.
- Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work._

  • Retail Customer Service Manager

    Há 2 dias

    São Paulo, Brasil Playtech Tempo inteiro

    **Company Description** Аbout Playtech** Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming...

  • Senior Retail Manager, Retail Consumables

    Há 3 dias

    São Paulo, SP, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Strong written and oral communication skills in English and Portuguese; - Experience in strategy, consultancy, financial analysis, category management, account management, product management, project management, buying or marketing; - Abilities in cost management and defining business strategy; - Strong analytical abilities and analytical skills; -...

  • Senior Retail Manager, Consumables

    Há 7 dias

    Sao Paulo, Brasil Amzn Servicos de Varejo do Bra Tempo inteiro

    Strong written and oral communication skills in English and Portuguese; - Experience in strategy, consultancy, financial analysis, category management, account management, product management, project management, buying or marketing; - Abilities in cost management and defining business strategy; - Strong analytical abilities and analytical skills; -...

  • Service Manager

    Há 8 horas

    São Paulo, Brasil Ultracon Consultoria Tempo inteiro

    ?? Service Manager – Oracle Retail ??? Inicio: Imediato? Alocação: 1 mês? Atuação: 3x por semana em São Paulo / SP ou Curitiba / PR? Contrato: CLT? Inglês: AvançadO que buscamos?Buscamos um Gerente de Serviços – Oracle Retail altamente experiente para liderar a entrega de serviços, atividades de transição e prontidão operacional em ambientes...

  • Service Manager – Oracle Retail

    Há 8 horas

    São Paulo, Brasil UltraCon Consultoria Tempo inteiro

    Service Manager – Oracle Retail Inicio: Imediato Alocação: 1 mês Atuação: 3x por semana em São Paulo / SP ou Curitiba / PR Contrato: CLT Inglês: AvançadO que buscamos?Buscamos um Gerente de Serviços – Oracle Retail altamente experiente para liderar a entrega de serviços, atividades de transição e prontidão operacional em ambientes de varejo...

  • Service Manager – Oracle Retail

    Há 7 horas

    São Paulo, Brasil Ultracon Consultoria Tempo inteiro

    ?? Service Manager – Oracle Retail ??? Inicio: Imediato? Alocação: 1 mês? Atuação: 3x por semana em São Paulo / SP ou Curitiba / PR? Contrato: CLT? Inglês: AvançadO que buscamos?Buscamos um Gerente de Serviços – Oracle Retail altamente experiente para liderar a entrega de serviços, atividades de transição e prontidão operacional em ambientes...

  • Service Manager

    Há 12 horas

    São Paulo, Brasil UltraCon Consultoria Tempo inteiro

    Service Manager – Oracle Retail Inicio: Imediato Alocação: 1 mês Atuação: 3x por semana em São Paulo / SP ou Curitiba / PR Contrato: CLT Inglês: Avançad O que buscamos? Buscamos um Gerente de Serviços – Oracle Retail altamente experiente para liderar a entrega de serviços, atividades de transição e prontidão operacional em ambientes de...

  • Retail Solutions Manager

    Há 5 dias

    São Paulo, Brasil CHEP Tempo inteiro

    CHEP helps move more goods to more people in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share‑and‑reuse business model the world's biggest brands trust us to help them transport their goods...

  • Service Manager

    1 dia atrás

    São Paulo, SP, Brasil UltraCon Consultoria Tempo inteiro

    Service Manager – Oracle Retail Inicio: Imediato Alocação: 1 mês Atuação: 3x por semana em São Paulo / SP ou Curitiba / PR Contrato: CLT Inglês: Avançad O que buscamos? Buscamos um Gerente de Serviços – Oracle Retail altamente experiente para liderar a entrega de serviços, atividades de transição e prontidão operacional em ambientes de...

  • Service Manager

    1 dia atrás

    São Paulo, SP, Brasil UltraCon Consultoria Tempo inteiro

    Service Manager – Oracle Retail Inicio: Imediato Alocação: 1 mês Atuação: 3x por semana em São Paulo / SP ou Curitiba / PR Contrato: CLT Inglês: Avançad O que buscamos? Buscamos um Gerente de Serviços – Oracle Retail altamente experiente para liderar a entrega de serviços, atividades de transição e prontidão operacional em ambientes de...