Medical Interpreter/Admin Assistant

Há 5 dias

São Paulo, Brasil Simpalm | Digital Innovation Tempo inteiro

Join to apply for the Medical Interpreter/Admin Assistant role at Simpalm | Digital Innovation The Virtual Medical Coordinator/interpreter is responsible for managing patient communication and administrative coordination in a remote healthcare environment. This role ensures a smooth patient journey by handling scheduling, follow-ups, procedure education, documentation, and acting as a liaison between patients and healthcare providers to improve patient satisfaction and operational efficiency. Key Responsibilities Coordinate and manage patient appointments, including scheduling, rescheduling, and confirmations Handle inbound and outbound patient communications via phone, email, and messaging platforms Maintain accurate patient records in the EMR/EHR systems Verify patient information and insurance details Follow up with patients regarding treatment plans, referrals, and missed appointments Assist healthcare providers with administrative support and documentation Educate patients on procedures, forms, and next steps Ensure compliance with HIPAA and healthcare privacy regulations Identify and report any patient concerns or service issues Required Qualifications 1–3 years of experience in healthcare administration or patient coordination 5+ years working as an Admin Assistant Experience handling patient communications in a professional setting Familiarity with EMR/EHR systems and medical terminology Strong organizational and multitasking abilities Excellent verbal and written English communication skills Reliable internet connection and ability to work remotely Nice-to-Have / Preferred Previous experience in telehealth environments Knowledge of US healthcare insurance processes Experience with CRM or scheduling software Certified as a Medical Assistant Ideal Candidate Profile Compassionate and patient-focused demeanor Highly organized with strong attention to detail Adaptable and calm under pressure Proactive communicator and problem-solver Comfortable working independently in a remote setting Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Software Development #J-18808-Ljbffr

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