Revenue Operations Analyst

Job Description

Zendesk is seeking a detailed, organized, high energy Revenue Operations Analyst to join our Revenue Operations team. A successful candidate will be a self starter with a strategic leadership mindset, able to manage time and balance responsibilities in a dynamic, rapidly evolving environment. The main objective of this role will be to support our sales organization in our commerce to cash processes to ensure deals align with our corporate strategies, are compliant, and meet our business goals.

Responsibilities :

• Partner with sales reps to teach best practices and help prepare large and/or strategic deals for management review

• Serve as a trusted advisor to guide sales reps through the deal flow process and review Service Orders to ensure they conform to finance audit reviews and revenue recognition policies

• Consult sales on nonstandard deal structures, pricing models, and commercial terms

• Provide ticketing support for all Sales, Billing and Provisioning related issues from internal and external customers

• Ensure the billing system reflects correct information for each customer according to contract terms

• Drive proactive communication with internal business partners such as: Sales, Finance, Legal, Revenue Recognition, and Sales management on any urgent orders or exceptions

• Ensure SOX compliance by assisting and preparing monthly/quarterly AR close items

• Support ad-hoc reporting and projects focusing on process improvement and automation

Requirements :

• Bachelor's degree in Business or Finance

• 2+ years of experience working with, supporting, and advising Sales and other cross-functional teams

• Flexibility with schedule due to end of month/quarter demands

• Strong communication and documentation skills

• Energetic, dedicated, and self-driven

• Ability to work independently within a team environment

• Experience with SaaS subscription billing model

• Familiarity with basic accounting concepts and principles

• Analytical skills and experience with contract management

• Experience working with G-Suite Sheets, Docs, and Slides

• Experience with Salesforce (SFDC), Salesforce CPQ and Zuora a plus

• Familiarity with Brazil taxes and local billing (BRL)

• Fluent in English

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.