Institutional Service Associate
1 semana atrás
Join our Institutional Service team and make a direct impact by ensuring that client concerns and regulatory requests are addressed with professionalism and care. You will play a key role in maintaining our commitment to transparency, quality service, and regulatory compliance. As an Institutional Service Associate within our Institutional Service team, you will be responsible for receiving, evaluating, and addressing complaints and requests, as well as monitoring regulatory submissions. You will engage with clients and internal teams, prepare reports for senior leadership and regulators, and contribute to the continuous improvement of our service quality. This role offers the opportunity to work in a dynamic environment where your proactive approach and communication skills will be highly valued. Job Responsibilities Receive, evaluate, and address complaints and requests. Monitor and respond to requests submitted through the Central Bank system RDR and CVM. Answer and manage a dedicated recorded phone line during business hours (9:00 AM to 6:00 PM). Conduct surveys to assess the quality of service provided to the demands addressed by the ombudsman. Log requests and complaints classified as demands into the appropriate system. Engage with and engage matters to the relevant Line of Business when required. Prepare reports on Ouvidoria (Brazilian Ombudsman function) activities every six months; submit them to the board and audit committee, and publish them on the firm’s website. Perform SISBAJUD daily processing of blocks, unblocks, and judicial transfers. Perform CCS daily processing - registration of clients and legal representatives with the Central Bank. Prepare Audit Letter statement reports. Handle matters related to Bank Secrecy. Required Qualifications, Capabilities, and Skills Bachelor’s degree in Administration, Engineering, Economics, or Law. Febraban FBB200 Ouvidoria certification, or willingness to complete the certification course and exam upon hire. Fluent in English. Knowledge of MS Office package. Proactive and engaged approach. Strong communication skills. Joining the company, you will be part of a diverse and inclusive team that supports each other and will empower you to do your best work. Reminder: To apply for positions designated for people with disabilities (PWD / PCD) in Brazil, it is necessary to provide proof through a medical report during the selection process. #J-18808-Ljbffr
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Institutional Service Associate
2 semanas atrás
São Paulo, São Paulo, Brasil JPMorgan Chase Tempo inteiro R$40.000 - R$60.000 por anoJoin our Institutional Service team and make a direct impact by ensuring that client concerns and regulatory requests are addressed with professionalism and care. You will play a key role in maintaining our commitment to transparency, quality service, and regulatory compliance.As an Institutional Service Associate within our Institutional Service team, you...
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Institutional Service Associate
Há 4 dias
São Paulo, São Paulo, Brasil JPMorganChase Tempo inteiro R$40.000 - R$60.000 por anoDescriptionJoin our Institutional Service team and make a direct impact by ensuring that client concerns and regulatory requests are addressed with professionalism and care. You will play a key role in maintaining our commitment to transparency, quality service, and regulatory compliance.As an Institutional Service Associate within our Institutional Service...
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Institutional Service Associate
2 semanas atrás
São Paulo, São Paulo, Brasil JPMorganChase Tempo inteiro R$40.000 - R$80.000 por anoJOB DESCRIPTIONJoin our Institutional Service team and make a direct impact by ensuring that client concerns and regulatory requests are addressed with professionalism and care. You will play a key role in maintaining our commitment to transparency, quality service, and regulatory compliance.As an Institutional Service Associate within our Institutional...
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Institutional Service Associate
Há 4 dias
São Paulo, Brasil JPMorgan Chase & Co. Tempo inteiroJoin our Institutional Service team and make a direct impact by ensuring that client concerns and regulatory requests are addressed with professionalism and care. You will play a key role in maintaining our commitment to transparency, quality service, and regulatory compliance. As an Institutional Service Associate within our Institutional Service team, you...
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Institutional Service Associate
2 semanas atrás
São Paulo, Brasil JPMorganChase Tempo inteiro**JOB DESCRIPTION** Join our Institutional Service team and make a direct impact by ensuring that client concerns and regulatory requests are addressed with professionalism and care. You will play a key role in maintaining our commitment to transparency, quality service, and regulatory compliance. As an Institutional Service Associate within our...
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Institutional Service Associate
1 semana atrás
São Paulo, Brasil JPMorgan Chase Tempo inteiroJoin our Institutional Service team and make a direct impact by ensuring that client concerns and regulatory requests are addressed with professionalism and care. You will play a key role in maintaining our commitment to transparency, quality service, and regulatory compliance. As an Institutional Service Associate within our Institutional Service team, you...
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Client Services Associate
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São Paulo, Brasil EXANTE Tempo inteiroAbout the Role The Client Service Associate acts as the primary point of contact for clients, ensuring an exceptional service experience through prompt and professional support. This role involves handling client inquiries, coordinating with internal teams, and maintaining strong client relationships to support business growth and retention. Reporting line :...
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Institutional Sales Manager
1 semana atrás
São Paulo, São Paulo, Brasil Binance Tempo inteiro R$90.000 - R$120.000 por anoBinance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance...
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Institutional Sales Manager
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São Paulo, Brasil Binance Tempo inteiroOverview Institutional Sales Manager (LATAM/EU/APAC) at Binance. The role focuses on acquiring and managing institutional/VIP clients across LATAM, Europe, and APAC markets. Responsibilities Acquire and develop trust relationships with a portfolio of major clients (global institutional/VIP clients). Expand relationships with existing customers through...
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Institutional Sales Specialist
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São Paulo, Brasil BitGo Tempo inteiroJoin to apply for the Institutional Sales Specialist - LATAM role at BitGo 3 days ago Be among the first 25 applicants Join to apply for the Institutional Sales Specialist - LATAM role at BitGo BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from...
