Senior Operations Analyst

Get AI-powered advice on this job and more exclusive features. About The Company If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay). To make life easier for millions of people every day, since 2018, we have been part of DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more. Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results. About The Team/role We are looking for a customer-centric operations analyst to join us on the Operations team. Our mission is to build the best experience for our stakeholders and sustainable growth. In this role, you will work on cross-functional strategic projects, and will be responsible for supporting data analyses that will help shape our business strategy. This includes creating business hypotheses, testing them, and developing solutions to improve our growth. Hence, you will be able to improve both your technical and business skills through industry experience that will contribute to your professional development. Responsibilities Creating SQL queries to help analyze business metrics; Conducting A/B tests regarding marketplace metrics and assisting the teams in decision-making; Acting as a focal point for projects related to improving our product solutions; Aligning all project-related activities with other areas (Marketing, Legal, Operations, Product, Research, Safety, and others); Organizing all project information and transparently communicating developments and results to other teams in the company. Qualifications SQL skills; Analytical skills; Academic background in Business Administration, Economics, Engineering, or related areas (preferred); Advanced English. Why you’ll love working at DiDi We create user value — we strive to always create valuable experiences for our users in everything we do, focusing on safe, pleasant, and efficient experiences. We are data-driven — we make informed decisions by analyzing valuable metrics. Win-win Collaboration — success is a team sport; we help partners and colleagues win while maintaining candor and excellence. We believe in integrity — we do the right thing, speak our minds, and listen to each other. Growth — we venture beyond our comfort zones and help each other grow. Diversity and Inclusion — diversity is a non-negotiable value; we practice inclusion and respect, with a Diversity Committee guiding our initiatives. Diversity & Inclusion — Diversity is not a vision of the future; it is a non-negotiable value of who we are. We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD). Location note: Belo Horizonte, Minas Gerais, Brazil. This role is listed as Senior Operations Analyst with related opportunities in the region. Seniority level: Mid-Senior level Employment type: Full-time Job function: Management and Manufacturing Industries: Software Development #J-18808-Ljbffr